After update to 16.73 Outlook for Mac, Yahoo mail keeps re-syncing and reloading. Changes made in Outlook AND Yahoo are not syncing.

Anonymous
2023-05-19T18:05:24+00:00

Prior to this update, I had no issue with Outlook for Mac and Yahoo. I just updated to 16.73 (23051401). After updating, I had many problems with the Yahoo mail from within Outlook. It worked for the first 15 minutes, then got login errors and IMAP errors. I deleted the Yahoo account from Outlook and then quit. I then went back to Yahoo and got a new app password. I restarted Outlook and added the new app password obtained from Yahoo. It worked for the first 15 minutes then started to suddenly empty out all emails in all folders. Then the emails would eventually re-sync and reload from Yahoo. This now happens constantly. I tried the same uninstall reinstall process again, and nothing changed. Now also changes I make within Yahoo via my browser are not reflected in Outlook and changes made to Yahoo mail within Outlook are not saved when the emails clear, res-sync and reload, and they are not reflected in Yahoo online either. It's stuck in a loop. New emails DO ARRIVE and get added to the loop. Also there is a constant attempt to recreate the basic Yahoo folders: Drafts, Archive, Junk, Bulk. I get error messages saying can't be installed because they already exist - which they do! Why is it trying to reinstall them as if it is a new connection with Yahoo?

My setup is the following using OUTLOOK for MAC - BUT NOT NEW OUTLOOK. New Outlook does not support all the folders I have created over the years for organization and am unwilling to lose. I have a 16 inch MBPro M1 Max chip. Running Monterey 12.6.5.

AS a side note, I have for the past year or more had problems where white-listing emails does not work. Outlook is putting emails of people I email with regularly into SPAM. I whitelisted many of them, but Outlook is ignoring the classification and still putting those emails into SPAM.

Outlook | MacOS | Legacy Outlook for Mac | For business

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  1. Anonymous
    2023-10-26T05:49:37+00:00

    David – I care. I have been following and contributing to this thread since shortly after your original post. In my almost 60 years of tech experience, I have never encountered such disappointing and lack of concern from a major software company.

    Equally disappointing is the near zero support from the many major tech pundits like CNET, ZDNET, PCMag, AskWoody, Apple and Microsoft support, various Outlook Newsletters, Slipstick, and major Outlook MVP’s.  Outlook, as a mainstream product from one of the biggest tech companies in the world, affecting millions of users just can’t get it right.  M$ solution to date is to use the NEW Outlook which is half baked and crippled.

    I must include Apple in this fiasco.  If they were truly concerned about their customer’s I would think they would apply some weight on Microsoft instead of saying not our problem – try MAC Mail. Another lightweight limited function email client. Plus trying to extract Outlook’s On My Computer folders on a MAC is not a straight forward process.

    I have explored other email clients but none are any better than Outlook and I’m to old, to tired to learn another email client and then try to salvage my many years of Outlook emails.

    But what I will do is find Satya Nadella’s email address and send him this entire thread, once every few weeks. Nobody below him is listening. Maybe some of the frustrated folks in this predicament can do the same.

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  2. Anonymous
    2023-07-19T05:19:54+00:00

    Microsoft threw us a bone with this crippled piece of **** (New Outlook) for the ghosting problem. Then they hoped we would go away. For M$ it was job done. I surely hope they don’t do any mission critical work for our defense department.

    Anyway, with the New Outlook we already know rules won’t work with Yahoo accounts nor can you drag, drop, or move emails from a Yahoo account to any other account.  Move only works (sometimes) within the Exchange account. No Export option either.

    Now add to this: the Unsubscribe feature is non-functional and while selecting Report as Junk moves an email to the Junk folder it has no effect of stopping future emails, from the same source, from appearing in my inbox.

    For shame Microshaft for doing this to you supposedly valuable customers.

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  3. Anonymous
    2023-07-18T16:55:38+00:00

    That's exactly what I've been doing as well. I delete any Yahoo emails on my phone rather than on Outlook. I have 5 accounts that all sync into Outlook with 2 of them being Yahoo accounts so it's a pain to have to think about whether or not I'm looking at a Yahoo email or something else, but it has kept the syncing issues to a minimum at least. Just wish MS would care enough to fix the issue.

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  4. Anonymous
    2023-07-18T16:00:10+00:00

    This is by no means a fix, but is a workaround that I have been doing for the past few weeks. My regular legacy Outlook for Mac only vanishes and comes back only after I delete something, or move email into folders. I can send email and receive perfectly fine without the "rando" vanishing act. I only use Apple Mail to delete, and wait for Outlook to sync. This seems to have worked for me, with just a little inconvenience. Every now and then I delete something in Outlook and I have to wait 30 minutes for my inbox to repopulate, but for the most part, this work around works for me.

    I still add to my legacy calendar and use it as if it was working as normal. I just can't delete anything, or move to folders.

    I'm curious if anyone else has used this as a workaround?

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  5. Anonymous
    2023-07-18T15:06:17+00:00

    I've been limping along with the "new" Outlook for several weeks now. It's clearly an inferior product, perhaps because, as I understand it, it's now being offered for free. The calendar has many fewer features than the original. You can't edit saved messages. It doesn't download every email in each folder; instead, it gives the annoying "Load more conversations" option. Inbox messages often download very slowly, or not at all, when opened; I often just open them in Yahoo to save the time I spend waiting for Outlook to download the full message.

    The one advantage - the only one from my observation - is that the syncing with my Yahoo account is fixed and folder contents no longer magically disappear and reappear and disappear and reappear and disappear and reappear.

    Sorry to paint with such a broad brush, but sadly, this is the world we're now living in. Everything, big and small, is inferior. It's simultaneously embarrassing, infuriating, and frankly, frightening. It's a disadvantage to be my age with the ability to "remember when" things were very different in the late, great U.S.A.

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