After update to 16.73 Outlook for Mac, Yahoo mail keeps re-syncing and reloading. Changes made in Outlook AND Yahoo are not syncing.

Anonymous
2023-05-19T18:05:24+00:00

Prior to this update, I had no issue with Outlook for Mac and Yahoo. I just updated to 16.73 (23051401). After updating, I had many problems with the Yahoo mail from within Outlook. It worked for the first 15 minutes, then got login errors and IMAP errors. I deleted the Yahoo account from Outlook and then quit. I then went back to Yahoo and got a new app password. I restarted Outlook and added the new app password obtained from Yahoo. It worked for the first 15 minutes then started to suddenly empty out all emails in all folders. Then the emails would eventually re-sync and reload from Yahoo. This now happens constantly. I tried the same uninstall reinstall process again, and nothing changed. Now also changes I make within Yahoo via my browser are not reflected in Outlook and changes made to Yahoo mail within Outlook are not saved when the emails clear, res-sync and reload, and they are not reflected in Yahoo online either. It's stuck in a loop. New emails DO ARRIVE and get added to the loop. Also there is a constant attempt to recreate the basic Yahoo folders: Drafts, Archive, Junk, Bulk. I get error messages saying can't be installed because they already exist - which they do! Why is it trying to reinstall them as if it is a new connection with Yahoo?

My setup is the following using OUTLOOK for MAC - BUT NOT NEW OUTLOOK. New Outlook does not support all the folders I have created over the years for organization and am unwilling to lose. I have a 16 inch MBPro M1 Max chip. Running Monterey 12.6.5.

AS a side note, I have for the past year or more had problems where white-listing emails does not work. Outlook is putting emails of people I email with regularly into SPAM. I whitelisted many of them, but Outlook is ignoring the classification and still putting those emails into SPAM.

Outlook | MacOS | Legacy Outlook for Mac | For business

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  1. Diane Poremsky MVP 17,526 Reputation points MVP Volunteer Moderator
    2023-06-08T02:34:34+00:00

    Are your accounts added as IMAP accounts or Microsoft cloud sync accounts? If you see the server names in Tools > accounts, it's imap.

    If its cloud sync, try switching to IMAP - remove the account and add it back. after you enter the address and Outlook finds it, click Not Yahoo in the upper right - then choose IMAP on the next screen - and make sure the slider for Microsoft sync is off.

    IMAP will only sync email, not calendar and contacts. If you need calendar & contacts, you need to use Microsoft cloud sync.

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  2. Anonymous
    2023-06-07T22:42:24+00:00

    I've been having these issues as well for several weeks. I use IMAP with Yahoo. I contacted Microsoft Support. They've verified it's an issue with Outlook for Mac after we tried with new Outlook as well. I'm currently running Version 16.73.2 and yesterday Outlook created 4 copies of each Yahoo folder! For some reason, they didn't synch on Yahoo's website so I didn't have to delete the duplicates on Yahoo's servers. After that scare i deleted Yahoo from Outlook for Mac and am just using my phone.

    And earlier this week I had similar issues with Gmail accounts although for Gmail, the emails didn't disappear from the folders. Contacted Microsoft Support again and was told there was an issue with a cloud based server. No identification of whether it was a Microsoft or Google issues. They once again verified that my reports re; Yahoo have been sent forward to the team and will be addressed in a future update. Timing is uknown.

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  3. Anonymous
    2023-06-07T17:43:15+00:00

    The New Outlook interface is not working any better, and it has the problem with moving items as well.

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  4. Anonymous
    2023-06-07T12:57:02+00:00

    Strange, I just made the switch and I get syncing back for years (incl Yahoo, Gmail, Exchange). Is the 3 months on certain accounts?

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  5. Anonymous
    2023-06-06T21:00:16+00:00

    It's also, I discovered today, not letting me create new folders.

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