Text disappears or distorted while typing on Outlook (Office 365)

Anonymous
2022-10-24T21:26:05+00:00

This has been an issue for a while. I'm using Outlook as part of Office 365 on my desktop, Dell XPS 8950. While writing an email, all of sudden, text disappears or gets distorted (e.g., some part of the text is shown and the other part is not). After scrolling up and down the mouse wheel, it usually returns to normal.

I've searched for a solution and found almost all suggested solutions say that I need to disable "overtype mode" as below. However, both options were already unchecked but the issue does not go away.

Text disappears as I type (microsoft.com)

TYPED TEXT DISAPPEARING BEFORE MY EYES ALL THE TIME WHILE TYPING EMAIL - Microsoft Community

If you know other causes or solutions, please let me know. This is really annoying and refuses to go away. If standalone Outlook (e.g., Office 2021) does not have this issue, please let me know. Thanks.

Outlook | Windows | Classic Outlook for Windows | For home

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  1. Anonymous
    2023-09-29T13:48:03+00:00

    Hello,

    I've found a "work-around" on reddit that fixed this issue on my nvidia and AMD desktop

    On the nvidia panel, Go to program settings, under Manage 3D settings, select Microsoft Word/Microsoft Outlook and other 365 app you're using with this problem

    Search the "Low latency Mode" option, and put it to "On"

    Restart your application, and it should be fixed

    Its the same things with AMD, the option is called "Anti-Lag"

    Here the link for the detailled proccess for AMD

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  2. Anonymous
    2023-03-24T14:54:28+00:00

    I am experiencing the same problem. I have tried a number of driver versions, including the one installed by Windows Update. If I move the 6900 XT card to another system the problem does not follow it to the other system. If I install an NVIDIA GPU in the system that has this issue the problem goes away. The affected system is a triple-monitor setup. Enabling or disabling Eyefinity has no effect on the problem. Disconnecting two monitors and using only one does not affect the problem.

    So, in my case it is directly related to the AMD video card and something about the system that just doesn't like it. I tried suggestions found when searching for a fix, such as disabling Office graphics acceleration and enabling Clear Type, and neither of those things work. This is a multi-boot setup (and so is the other computer). It happens with Windows 11 and Office Pro Plus 2021 and it happens running Windows 10 with Office 365. The only solution I have found is to use an NVIDIA GPU in the system that suffers from this weird glitch.

    It is a text rendering problem. It is not related to overtyping or toggling insert, as it only temporarily corrupts the view of existing text that has already entered and is present to the left of where new content is being added. Scrolling through an email or Word document, or navigating an Excel worksheet, is not a problem. The issue only surfaces while editing and typing in characters is when the display of text on screen becomes temporarily corrupted. If I am typing in Word, for example, characters to the left that I have already entered will disappear and shift or leave white space where they were entered, but a few keystrokes more and that text reappears. Sometimes there will be artifacts and text from another area will momentarily overlay the text that I entered 1 or 2 seconds before.

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  3. Anonymous
    2022-11-23T21:38:34+00:00

    I'm having the same issue, exactly, as the original poster. Online repair and adding a new profile didn't change the behavior.

    This just started happening yesterday, with a fresh installation of Office 365.

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  4. Anonymous
    2022-11-25T04:03:14+00:00

    None of your suggestions above work at all.

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  5. Anonymous
    2022-11-24T23:47:50+00:00

    I have got the same issue last couple of days. It is happening in the Word and Outlook. It is very annoying.

    I tried to repair the installation and it didn't help.

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