Your account has been locked - We cannot send a text message to this number.

Anonymous
2023-02-23T02:48:27+00:00

My account has been blocked for some reason.

When trying the:

Enter your phone number and we'll send you a security code We'll send a verification code in a text message. This helps us eliminate spam – we won't give out your number. The code will expire in about 10 minutes.

I keep getting: We cannot send a text message to this number.

Tried different mobile numbers, tried from different browsers and PCs Have tried forgetten password, but still keep getting my account blocked.

How do I get the code?

I see lots of other post about this, but none have worked for me.

Outlook | Web | Outlook.com | Account management, security, and privacy

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2023-03-02T11:34:35+00:00

    I had this same issue and have successfully resolved it.

    When I was getting the "We cannot send a text message to this number" error message, I was using Chrome. On a hunch, I opened Microsoft Edge and tried it there.

    Microsoft texted me the code right away!

    Hopefully this helps some of you as well...

    I'm pretty surprised I've been trying with Chrome and it actually worked with Edge. Thanks, mate!

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  2. Anonymous
    2023-03-02T08:41:38+00:00

    Just replying to say that I had the same issue when trying to send the verification sms via Chrome.
    It worked via Edge.

    There is no technical reason why this cannot work with Chrome.

    But even if that was the case its completely unclear that you have to use Edge to send a verification sms.

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  3. Anonymous
    2023-03-01T15:11:50+00:00

    No luck for me...I tried doing it from my Samsung phone...

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  4. Anonymous
    2023-03-01T15:10:19+00:00

    Unfortunately, I only have Edge installed on my computer...so no luck for me...

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  5. Anonymous
    2023-03-01T04:35:56+00:00

    Try to login in mobile outlook app(Android/Iphone). When i tried in Desktop computer, even i got the same issue. Then I tried to login to microsoft account in mobile outlook. Then i entered my mobile no, and it sent the security code to my mobile and I have unlocked the account successfully.

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