Your account has been locked - We cannot send a text message to this number.

Anonymous
2023-02-23T02:48:27+00:00

My account has been blocked for some reason.

When trying the:

Enter your phone number and we'll send you a security code We'll send a verification code in a text message. This helps us eliminate spam – we won't give out your number. The code will expire in about 10 minutes.

I keep getting: We cannot send a text message to this number.

Tried different mobile numbers, tried from different browsers and PCs Have tried forgetten password, but still keep getting my account blocked.

How do I get the code?

I see lots of other post about this, but none have worked for me.

Outlook | Web | Outlook.com | Account management, security, and privacy

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2023-04-04T15:18:55+00:00

    Dear all,

    in my case, I managed to do a general sign out using the option in this link: https://account.live.com/proofs/Manage/additional

    After that, it went lik a charm.

    It makes me tink that someone managed to hack into my accont somehow, looking back at the activity on my account, there had been recent attempts from Russia, China and the US...one wonders...

    Good luck,

    Ch.

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  2. Anonymous
    2023-03-16T18:13:54+00:00

    I need to be rerouted too! Can you please work on that... How do you contact Microsoft support (a real human)

    Thanks

    Sincerely

    Matthew

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  3. Anonymous
    2023-03-03T04:21:29+00:00

    sadly it didnt work for me

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  4. Anonymous
    2023-03-02T19:41:00+00:00

    Just as dan_321 says, I have confirmed that I was able to send a text message once I used the Edge desktop browser. Had tried in Chrome to no avail and was about to call it quits.

    YES! THIS IS THE ISSUE! IT'S A BROWSER ISSUE EVERYONE! PLEASE TRY USING MICROSOFT EDGE! I WAS NOT ABLE TO USE FIREFOX.

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  5. Anonymous
    2023-03-02T17:24:23+00:00

    It's the browser. I am on Firefox, and switching to Edge (just temporarily) worked for me.

    Do not wait for the "Next" button to turn blue, it won't. Instead click on "Send code" which looks like a blue link. I was expexting it to turn blue...

    @dan_321, thanks a lot!

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