Your account has been locked - We cannot send a text message to this number.

Anonymous
2023-02-23T02:48:27+00:00

My account has been blocked for some reason.

When trying the:

Enter your phone number and we'll send you a security code We'll send a verification code in a text message. This helps us eliminate spam – we won't give out your number. The code will expire in about 10 minutes.

I keep getting: We cannot send a text message to this number.

Tried different mobile numbers, tried from different browsers and PCs Have tried forgetten password, but still keep getting my account blocked.

How do I get the code?

I see lots of other post about this, but none have worked for me.

Outlook | Web | Outlook.com | Account management, security, and privacy

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2023-07-03T09:59:43+00:00

    I am suffering from the same issue and have very important data in my one drive microsoft account. They wont send a text with security code to any number that I provide and there is no alternative availabe for me. I need help in this.

    Same their staff is useless. Not one problem resolved and yet they are the ones responsible.

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  2. Anonymous
    2023-06-08T19:36:34+00:00

    Intenten con este link, me hicieron preguntas y en 24 horas se comunican a un correo alternativo, espero que funcione:

    Recupera tu cuenta (live.com)

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  3. Anonymous
    2023-05-24T09:24:20+00:00

    Same problem in Poland

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  4. Anonymous
    2023-05-21T17:13:43+00:00

    No mess up by Microsoft, they just expect you to take care of your own account on a freebie service. Want Support be willing to pay for it which most people aren't.

    Just so you know, Microsoft does NOT let their support people access user account information so it is IMPOSSIBLE for them to fix this issue for you. You need to come up with the right answers in the recover form (you can try up to 2 times a day). If you can't then the account is gone.

    Of course not what you or others want to hear, but that's they way Microsoft has it setup.

    Bonne chance!

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  5. Anonymous
    2023-05-15T06:31:41+00:00

    For those with the same problem: I got access again (no thanks to Microsoft support ...) by downloading OneDrive for desktop, clicking "forget password", sending a text to my recovery number (this one got send without problems) and changing my password. Now I can log in with my new password the normal way. Currently in the process of moving everything away from Microsoft and I recommend everyone to do the same.

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