Outlook 2016 repeatedly asking for Password for gmail account

Anonymous
2022-10-03T04:14:03+00:00

Today, I've had to clean re-install Windows 10 and, therefore, also had to re-install Office 2016.

Everything is working fine except that I can't configure Outlook to retrieve emails from my gmail account and have been browsing/searching the subject for hours.

Have had the same problem a few times before and solved it by changing the following gmail settings:

(i) to accept "less secure apps" (which option, by the way, is no longer available),

(ii) turn off "2-step verification".

Those settings have not been changed since, but Outlook is repeatedly asking for a password and I can't set up the account. I get the same result if I let Outlook configure the account or if I do it manually using the settings from the gmail page or via the mail link in Control Panel.

Have also checked that Microsoft apps & services has been given access to gmail.

The only new thing I found was this: https://accounts.google.com/DisplayUnlockCaptcha and I confirmed.

Question: Is this a Microsoft problem or a gmail problem . . . each not trusting the other's security?

Anyway, whichever it is, I would be most grateful for suggestions.

Many thanks in advance.

Outlook | Windows | Classic Outlook for Windows | For business

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Anonymous
2022-10-03T05:04:36+00:00

Hello JohnTCI

Hi, I'm Karl and will be happy to help you today.

What you need to do is enable 2 factor authentications on your Gmail account and then generate an <App Password> to be used as the password or the email account in Outlook. This is a Google change that took effect June 1, 2022

Recap of steps

#1 - enable 2 factor authentication for the GMail account

Turn on 2-Step Verification

https://support.google.com/accounts/answer/1858...

#2 - generate a Google <App Password> for this account (do not turn off 2FA fter generating the <App Password>)

Sign in with App Passwords

https://support.google.com/mail/answer/185833?h...

#3 - Change the password in Outlook for the email account to use the <App Password> you generated in step #2 (suggest using copy ;n paste - the <App Password> is a contiguous 16 character string - no spaces)

*** for an account already configured in Outlook, to change the email account password

#4 - press CTRL+ALT+S to bring up the Send / Receive dialog

#5 - Select the <Group> (most people only have one) --> click on ,<Edit>

#6 - Select the GMail account --> click on <Account Properties>

#7 - paste the <App Password> for the email account password

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  1. Karl Timmermans 3,685 Reputation points Volunteer Moderator
    2022-10-05T14:17:14+00:00

    Short answer: If you turn off 2FA, it will stop working. Sorry, but could you please clarify the "it"? Do you mean that Outlook will stop working with gmail again or that 2FA will stop and I won't need it anymore? I'm afraid you mean the former, but even at our ages, we can still dream.

    "It" means Outlook won't be able to connect to the account and will keep asking for a password

    As feared, it is a right royal pain in the proverbial. As Karl advised, with an App Password, it got Outlook syncing emails with gmail. However, now, every time I want to sign into and/or otherwise open Google or gmail, which is multitudinous times a day, they are requesting authorisation, despite ticking the box about "not asking again on this device" every time (or words to that effect) . . . . . .

    Am I correct in assuming that by "sign into and/or otherwise open Google or gmail" - you are referring to "browser" based activity? Yes! it might sound crazy to some, but I use gmail in a Google Chrome browser to quickly read emails and file them, but draft and respond in Outlook, which is far more user-friendly for drafting etc.. If yes, do you by any chance have your browser set to clear cookies every time the browser is closed? No, most definitely not.

    P.S. Forgot to mention another quirk: I also set up my wife's gmail and our company gmail on Outlook and, would you believe, the former worked straight away Imagebut the latter required setting up Two-Step Verification and an App PasswordImage!!!

    How was the account configured? (POP or IMAP). All my/our accounts are configured IMAP. POP accounts will always require 2FA and an <App Password>. If both are configured as IMAP will have to ask my counterpart who is far more familiar with corp Google accounts then I am which I'll do as soon as you let me know. May have misled you by referring to "our company gmail". It's a small private consulting company, just my wife and I, and it's an ordinary/normal gmail account.

    Questions:

    #1 - Does this involve one computer or two computers in terms of the behavior?

    #2 - Does the need to constantly sign-in apply to both email accounts? On both computers (if two are being used?

    #3 - If two computers, are both versions of Outlook '2016 at the same version / build level? If everything is equal for both accounts using the same version of Outlook '2016, don't know why one would behave differently. IMAP accounts shouldn't require 2FA if everything is up-to-date

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  2. Karl Timmermans 3,685 Reputation points Volunteer Moderator
    2022-10-05T13:57:03+00:00

    Karl,

    Thank you again for your very detailed walk through notes I have worked through a lot of it and I am drafting a reply, which was why I wanted to post some screen capture bits (edited for security).

    , but I must wait my place :).

    No need to "wait your place"........... I may be old but can still answer both 😊

    As for adding some screen shots - just in case this is of any use (wasn't clear as to whether that was a question or just a statement so apologize if this is info you don't need

    How to include a screenshot in your post - Microsoft Community

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  3. Anonymous
    2022-10-05T12:12:00+00:00

    Dear John,

    I am thankful for your kind reply and acceptance that I truthfully didn't mean to 'hijack' your post. I did laugh at your reply regarding 'married and know how to follow instructions' :) though my dear lady wife who have been with me over 46 yrs may well suggest otherwise ;)

    I was looking at how to reply to Karls questions and hit a similar problem to you, that I cannot upload screen images. I don't use One Drive, Dropbox or any of those online systems having an innate fear of using them, forgetting passwords and putting stuff that should be confidential into places where it may get forgotten, lost or hacked. Did I say that computers and these new systems have started to leave me paranoid. It is the reason I wanted to continue using Outlook and keep my mails on my systems ( I used to wipe everything off gmail once it was downloaded safe... until the 2 factor thing hit).

    Karl,

    Thank you again for your very detailed walk through notes I have worked through a lot of it and I am drafting a reply, which was why I wanted to post some screen capture bits (edited for security). I will step back a moment in this thread, as it is John's post, and I don't want to invade his getting your extremely kind and valuable help regarding his login setup.

    If I may I will post my answers to the points of your last reply to me here later as I have walked through all the directions you gave and have answers, but I must wait my place :).

    Thank you both

    Phil

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  4. Anonymous
    2022-10-05T09:36:20+00:00

    Stop press: . . . immediately after sending the previous post, I found the one about OneDrive.

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