right click paste suddenly stopped working in outlook email

What website do you have open when you click the Lock icon?

On my previous post I left out something. While in Outlook, if you click on the 3 vertical dots on the upper right, there will be an option; Open in Outlook (PWA). When you click on it, it will put that clipboard on the very top of the screen next to extensions. Then you can click on the clipboard and choose allow. Then cut copy paste will work again using your touchpad or mouse. I believe you can also click on the extensions, puzzle piece looking icon, choose manage extensions, then click the details tab of the browser you are using and click allow.

Hope that helps.

Mark

I had the same problem in Hotmail/Outlook using the Chrome browser. I believe it happened when downloading one of Microsofts many unnecessary updates. After months of trying to figure it out searching for answers online to no avail, I found the problem. While in Outlook, on the home page, there is a very tiny clipboard (the hand held type) at the very top of the right side of the screen, the left most icon. It had a little red mark on it, probably a circle with an X, but too tiny to see. I clicked on it and it gave me an option to allow my clipboard to be accessed. So I clicked on that box, of the 2-choices, and now cut copy paste works again using my touchpad. It should be the same for anyone using a mouse. You can always use cut copy paste shortcuts with your keyboard too.

Mark

Solution found by a colleague who clicked on paste and instead of the window closing and doing nothing, it triggered a prompt window that says "outlook,com want to see text and images copied to the clipboard" along with "Allow" and "Block" Buttons ( I have no recollection of seeing this prompt nor did it appear when I attempted to paste, not even after restarting the computer) I guess one can click allow OR click on the lock icon to the left of the outlook URL and turn on Clipboard in permissions- problem solved.

Now the only question is why did this even happen at all, since I didn't change any permissions ?

Thanks Noel,

I clicked the lock icon and turned on the clipboard. Microsoft support was unable to help and I finally found your answer after 3 hours of Google.

Dear Noel Belton

Good day! Thank you for posting to Microsoft Community. We are happy to help you!

First of all, we apologize for the trouble caused to your work! Based on your description, I still need to gather more information to better help you in order to narrow down the problem:

• Whether you are using outlook desktop client or OWA, if you are using outlook desktop client, please kindly try logging in to OWA (Outlook web app) with your account to check if you are getting similar errors in Outlook on the web. If you are experiencing problems with OWA, please try clearing the cache of the browser you are using to check the results, if it still does not work, then please try using a different browser and log in to your account in privacy mode (incognito mode) to check the results.
• Please also kindly check if your Outlook Desktop Client is updated to the latest version? If not, then check the results after updating.
• Are you sure you are not experiencing similar issues in other products of Office? For example, a Teams client or a web version?
• If it is convenient then please change to another device to check the results, because we need to rule out that the problem is related to Outlook Desktop Client or OWA or your computer?
• What's your account type?(business account/outlook.com/hotmail.com/imap account/pop account) If you are not sure, please kindly give me your link which you are using OWA(outlook web app). Such as https://outlook.office.com or https://outlook.live.com
• I did not receive your screenshot, if you cannot successfully upload it to the main post, then please try to share the screenshot with me in a private message, thank you.
  • For your reference:

After getting your information, I will do more research and testing to help you better, thank you.

Thanks in advance for your understanding! Your patience and cooperation will be highly appreciated. Hope you all the best!

Sincerely,

Kerry Chen | Microsoft Community Moderator