Workaround for Outlook.com users experiencing duplicate Contacts after enabling Contact Sync in Teams App

Anonymous
2023-04-28T08:48:22+00:00

If you are a Microsoft personal account user and have either Teams and Outlook apps installed (and Contact sync enabled in both) or the Phone Link installed, you might observe duplicate contacts in Outlook due to a recent issue with contact synchronization. You can use the below workaround to remove the device synced contacts and all the duplicates created by this issue. 

How to Delete Device Contacts Sub-Folder1. Go to Teams App on your mobile device (iOS or Android).1. Click on your Profile Icon Home and navigate to Settings and People. ![](https://learn-attachment.microsoft.com/api/attachments/afbf6db3-0eb0-4476-af64-0923ac9dbbc2?platform=QnA device contacts in Outlook will be automatically deleted in a few days.

  • We will publish an update once the fix is available, after which users can re-enable the “Sync my device contacts” toggle in Teams.

Alternative option to manually Delete Device Contacts Sub-Folder

Outlook | Web | Outlook.com | Contacts

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  1. Anonymous
    2023-06-27T19:22:25+00:00

    i have the same problem without having teams synchronized.

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  2. Anonymous
    2023-06-27T19:21:53+00:00

    Buenas tardes, no tengo acceso al área Outlook de mi cuenta de Microsoft, sale 'something went wrong', no sé si sea algo de este error o algo relacionado al dispositivo, ayuda por favor.

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  4. Anonymous
    2023-06-27T19:04:27+00:00

    I don't have the teams app on my ios device. I can get to outlook on my outlook app on my phone but I can't get to outlook.com on my laptop. I don't have teams on my laptop so what is the problem with that?

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  5. Anonymous
    2023-06-27T18:01:43+00:00

    I have the same issue. No idea how to resolve it. I see nothing in my settings about a Teams app

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