Fake "Microsoft Outlook" robo e-mail

Anonymous
2022-05-15T18:01:24+00:00

An e-mail from "Microsoft Outlook" automatically shows up within seconds of opening my Hotmail account. The "MO e-mail will not let me send it to junk, delete it, etc. nor, when hovering over the address, does it ID anything about the sender. It does have three options: open it, trash can, or a square with the word Ad in it. The Subject line says: Upgrade Your Account Get the latest premium etc. I close out of Hotmail, even shut down my computer, but the "MO email" shows up within seconds of login. Is there any way to block this (what-I-believe-is-robo) spam? Need help!  Thx.

Outlook | MacOS | Legacy Outlook for Mac | For business

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

42 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2022-06-24T11:22:25+00:00

    Here is what the Ad from Microsoft looks like:

    Inbox view:

    Email view:

    It shoes "Get the latest premium Outlook features" with a "Learn More" link, but the link is not clickable.

    Here is the HTML view:

    There is an empty iframe and an img that doesn't appear but it's there in the backend:

    https://res.cdn.office.net/owamail/20220603005.10/resources/images/ads-olk-inhouse-readingpane.png

    Also, when in the email view, you can't reply/reply-all/forward or see more actions like a regular email.

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  2. Anonymous
    2022-05-20T01:07:51+00:00

    Like the Klingon Bird of Prey which had a device to render it invisible, the robo-mail is cloaked. The space it occupies is still there, it just does not show you anything. You probably see a grayish/beige bar across the top of your e-mails. That says it is there—just hidden.

    Microsoft, you need to look at this very carefully.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  3. Anonymous
    2022-05-17T10:55:21+00:00

    I have folders for various emails that if I want to keep for a while til I want to clear them out. How about moving those you want to keep to a folder and then say yes to the question? You have given me this idea so I am going to try it and will let you know what happens

    Mary

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  4. Anonymous
    2022-05-16T16:13:51+00:00

    I have the same problem. So, is this ad coming from Microsoft? And are they aware of this issue?

    Thanks,

    Chris

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  5. Anonymous
    2022-05-16T06:09:45+00:00

    Hi Coffecup90,

    Greetings.

    Thank you for raising your concern in this community.

    Could you please try opening the email from outlook on the web to see if you will be able to send it to the junk

    https://outlook.office.com/

    Moreover, you can direclty block the address from outlook on the web > settings > Mail > Junk > add block senders or domain.

    If need be you can send me the message header via Private Message to double check.

    Feel free to let me know how it goes.

    Kind regards,

    Mac

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments