Paste function no longer works in Outlook email (web version)

Anonymous
2022-10-18T08:13:22+00:00

Hi,

I've been using copy and paste frequently in my work Outlook account for almost two years without any issues.

The other day I found I could no longer paste text into the email body. It doesn't matter where it's from, and copy works fine, just not paste.

What happened just prior to this was a window popped up saying something about allow or block pasting from clipboard, but I didn't read it properly and clicked block, and suddenly it wouldn't let me paste anything (unsurprisingly... just I'd never seen that pop-up before so it caught me off guard and I didn't know if it was genuine)

Anyway, I closed the app and reopened it and tried again. This time the pop-up appeared again and I clicked 'allow' and thought it was all fine.

It still wouldn't allow me to paste, so I closed the app again, reopened it, and it was working, which it continued to do all day.

The next day (yesterday) I opened it as usual, no pop-up, but it wouldn't let me paste. Now if I click on paste, the options box just hangs there and doesn't disappear, and it still won't let me paste.

The only thing I can think is there was an update the other day and I wonder if there's a bug in the new version.

Does anyone know how I can revert to a prior version perhaps? I really need this function for work, it's disabling without it.

Many thanks.

ETA: I've just tried using ctrl+shift+v and that allows me to paste. So this is something to do with Outlook itself I think. But I have a workaround for the time being, if that helps anyone with the same issue.

Outlook | Web | Outlook on the web for business | Email

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments

203 answers

Sort by: Most helpful
  1. Anonymous
    2022-10-18T09:32:58+00:00

    Hi Katherine and thank you for your reply.

    I don't know how to check which version I am using: it is provided by my employer, and the top of the email app looks like the screenshot below, if that helps you to identify it.

    Image

    I've tried pasting into other products and it works fine, so I think it is an Outlook issue.

    I will go and try the other things you suggest.

    Best wishes.

    Was this answer helpful?

    10+ people found this answer helpful.
    0 comments No comments
  2. Anonymous
    2022-10-25T10:32:33+00:00

    I'm having exactly the same problem, and it stated in the same way. Unlike previous posters, keyboard shortcuts aren't working for me though :(
    copy & paste works (for images, SharePoint links etc) as usual into a word document, just not into an email (and not from that word document into an email)
    Any suggestions welcome!

    Was this answer helpful?

    10+ people found this answer helpful.
    0 comments No comments
  3. Anonymous
    2022-10-22T13:21:43+00:00

    Having the same problem. ctrl+shift+v also works.

    Was this answer helpful?

    10+ people found this answer helpful.
    0 comments No comments
  4. Anonymous
    2022-12-18T18:52:18+00:00

    I have the same problem and I tried chatting with a support person 2 different time and we go around in circles and they never figure it out. It is obviously an Outlook webmail issue. It used to work and suddenly stopped working a month or two ago. I was able to get it to work using Edge browser in private mode, but not in regular mode, and not with other browsers. Thanks for the tip about using control-shift-V to paste as so far that seems to work. Also sometimes it works if you clear your history and cache and restart the browser but it is rediculous to have to do that every single time you want to paste something in an email? They need to fix this!

    Was this answer helpful?

    10+ people found this answer helpful.
    0 comments No comments
  5. Anonymous
    2023-01-27T14:12:04+00:00

    Just to say the same problem here, looking forward to hearing about a solution!

    Thanks

    Gem

    Was this answer helpful?

    10 people found this answer helpful.
    0 comments No comments