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I switched to the new outlook and it is no longer showing the total number of emails in each folder.
Using Classic Outlook on Windows for personal email, calendar, and contact management
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Can you believe it's been two years since this issue has been brought up, with thousands of users visiting this thread, for this extremely simple item to not have been resolved yet? What are we doing?!?!?!?!?
Feb 5, 2025 - this problem has been driving me crazy forever not seeing folder count in my MS Outlook for Mac Inbox. I searched this thread today to only find there are so many others with the same frustration and then I was doing some of my own testing/checking I actually FOUND the FOLDER COUNT! Maybe someone else in this long thread also found it and kudos!
SOLUTION FOUND: Just sharing it fresh to the top of the thread. RIGHT CLICK the Inbox or any other folder - a dialogue box opens and the top item shown is grayed out . . . there it is . . . it shows folder count "41 Items" then you see the list of items you can click on below that are NOT grayed out..Open in New Window, New Folder, Add to Favorites, etc.
GIVE IT A TRY! I am super excited as it helps in managing your inbox! Hope this helps someone today!
Colleen
Unfortunately this only works on a per folder basis. Using outlook as a dashboard to manage multiple folders is less functional when it will only display the count in each folder one at a time. If you can see the count's for each folder all at the same time it assists in deciding which folder to attend to. Not that this is impossible with hovering / right clicking. But it is more time consuming.
But if it helps in your situation, you can hover the mouse over the folder without clicking and the total mails will appear though it takes a second so your method is faster.
The main issue is most of us have multiple email addresses in the app
This is not the issue that this thread was created to resolve. Please follow https://answers.microsoft.com/en-us/outlook_com/forum/outlk_win-outtop_new-outsub_ofh/outlook-new-vs-outlook-classic-no-longer-shows/ac869732-dfa5-4994-82e0-3c7bd09fa727](https://answers.microsoft.com/en-us/outlook_com/forum/outlk_win-outtop_new-outsub_ofh/outlook-new-vs-outlook-classic-no-longer-shows/ac869732-dfa5-4994-82e0-3c7bd09fa727 "answers.microsoft.com") , created by [netmation, to discuss this issue. Bringing this topic up is distracting from the original poster's issue.
The main issue is most of us have multiple email addresses in the app
when it's not expanded (the default), there is no unread counter unless you go to each email and click under the email name
You have to click on each of the emails to reveal the inbox to see the unread counter........that's the main issue (extreme frustration!!!) most of us have
I know this has been a popular discussion, but there seems to be several issues combined in this email. Partly my fault so I made a separate discussion specifically about the New Outlook not showing new Inbox message count at the root level, where different email addresses are listed.
We are talking at the root level where it just shows the email addresses. If someone has 10-20 different email accounts to check they would have to open up each one individually to see if there were any more new emails. Old outlook, you could simply see in one screen which of the different email accounts had new email.