New outlook not showing total email count in each folder on windows application

Dear Kelly Gant,

Thanks for posting the question here. Please kindly provide the following info for better understanding.

1.Could you please help confirm if the status shows in outlook in the right down corner is all folders are up to date? If not, could you please click on the send/receive>update folder to see if it will update?

2.What’s outlook version you are using? (remember to remove the personal info, choose File from the top left corner, and then click either Account or Help on the left nav bar )

3. Please also refer to the link to see if it will let the number show or not. https://support.microsoft.com/en-us/office/display-the-total-number-of-messages-in-a-folder-1f47664e-2468-4f0e-8515-4e0596f9553a

Look forward to your reply.

Any chance to get an answer from Microsoft?

Yep, ok, I finally get it. Thanks for clarifying.

It is at the top level where you may have several email accounts. Your screenshot is within a single email folder structure. On the left is the old Outlook Mail app where it shows the number of unread messages in the INBOX for each mailbox, on the left the new Outlook Mail app where it does not show the count of unread mail messages in the INBOX. I believe many have a problem with this basic feature change, especially those who may monitor multiple email addresses.

I see. Yes, I do have one email account. I didn't realize the issue was with multiple accounts now.

Ohhh, Gotcha. That explains a lot.