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My Outlook 365 for Mac recently updated. Previously, when I opened an e-mail message, there were up and down arrows in the upper right that I could use to go to the previous or next message without returning to the Inbox and list of emails. Now, those arrows have disappeared. No similar buttons or arrows are in the ribbon that's now at the top of the screen and I don't find them as options when trying to Customize the ribbon, even though there would be room for additional buttons. (See below.) I also haven't been able to find keyboard shortcuts that would let me go to the next or previous message without returning first to the Inbox.
Thanks for any help with this!
--Eric
= = = =
Using older versions of Outlook for Mac for personal email and calendar
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I have the same issue - using Chrome, in Australia. The keyboard shortcuts work but still very annoying as I prefer using mouse. Please fix!
I'm using Microsoft 365 Outlook on the web from Google Chrome version 103.0.5060.53 (Official Build) (64-bit) on Fedora Linux 36 (Workstation Edition). The previous and next message buttons have disappeared for me as well.
I have Gmail-style shortcuts selected in Settings > General > Accessibility > Keyboard shortcuts. These keyboard shortcuts are working for me (and they're nicer than the other styles because they're single-keyed), but I'd like the mouse buttons back as well please.
Open the next item: J
Open the previous item: K
Sorry to sound cynical, but we can't. There's a slim chance the more activity this board has, the more they will prioritize putting it back, but it's a free service and any thing they do is internally decided.
I suspect the "User Experience" gurus on the team that maintains it removed the feature for some reason that's likely related to linger time per email in relation to ads on the page.
There's also a way to link your gmail interface to multiple non-gmail accounts, but for my peace of mind I keep those emails separate.
PLEASE restore the previous/next arrows asap.
For the benefit of other users:
This morning, I learned that the recommended shortcut did not work because I had not yet selected an option for keyboard shortcuts on outlook.office365.com.
To do so, I went to Settings>General>Accessibility>Keyboard Shortcuts.
I selected the option for Outlook.com.