Why have all of my emails suddenly disappeared from my inbox?

Anonymous
2023-08-02T20:56:20+00:00

Help, All of my emails have suddenly disappeared from my inbox

Outlook | Web | Outlook.com | Account management, security, and privacy

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  1. Anonymous
    2023-08-02T21:13:30+00:00

    We are just fellow users and wouldn't be able to tell you why.

    Here's some things to try

    • Clear your browser's cache.
    • Check the View/Filter settings.
    • Check the Deleted and Recovery Items folders.
    • Check your Rules.
    • Check all your devices, maybe one of them went "rogue" and delete the items

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  2. Anonymous
    2023-11-15T04:16:39+00:00

    Unfortunately, unless you have your emails somewhere else, possibly in Yahoo, you most likely lost them. Ask your IT staff if your organization has either "litigation hold" or "email archiving" enabled for your Microsoft account (if your organization manages it). If so, there's slight a chance the emails are there. However, those are paid for upgrades and most organizations do not have those features.

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  3. Anonymous
    2023-11-15T00:08:49+00:00

    I have the same issue. All of my current emails are gone. Outlook has been very unstable for 3 days. Any idea how to recover from this?

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  4. Anonymous
    2023-11-07T10:35:55+00:00

    I have just found that all my emails had disappeared. I switched back to the old version but had to import my pst files stored on my laptop.

    I have them all back now.

    File - Open & Export - Import/Export - Import from another file or program - Outlook data file - Located the file - imported without duplicates

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  5. Anonymous
    2023-11-07T05:11:52+00:00

    Michelle and Elijah - the linking to Yahoo is causing the problem. Yes, your emails are still in Yahoo, but there's something in the Yahoo - Outlook linking that has changed over the past few months, and since October 26, 2023 I've found a number of people having the same problem, Outlook Inbox (and sometimes Sent Items) disappearing when that account has been synced to a Yahoo account. Randomly, from most recent to older emails, poof, they're gone.

    I have found a variety of similar problems with Yahoo and Outlook dating back to April 2023.

    Before you break any connection to the Yahoo account, setup your Outlook to forward all email to another email address (leaving the originals in your current Outlook email, so technically a forwarded of a copy).

    Don't take my work for it, talk to your IT department and or trusted IT contact first. Have them do some research on Yahoo - Outlook email integration.

    Also, this odd disappearing act also coincided with users using the new Outlook app. I'm not so sure that is the cause.

    https://answers.microsoft.com/en-us/outlook_com/forum/all/is-it-true-that-as-of-4262023-yahoo-email-can-not/415c363e-3c19-4832-8f0a-050fa0376845

    https://answers.microsoft.com/en-us/outlook_com/forum/all/outlook-on-mac-and-yahoo-missing-emails/d7a9c0f0-2718-4968-890a-057cadb7b59a

    https://support.microsoft.com/en-us/office/troubleshoot-connected-accounts-in-outlook-com-a99a1f0b-700d-4b3b-8f9a-28d463ff07f2

    https://www.thewindowsclub.com/outlook-unable-to-connect-yahoo-mail?expand_article=1

    https://help.yahoo.com/kb/SLN28341.html

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