Emojis freeze Outlook for Mac when replying to email with an emoji in it

Anonymous
2022-10-26T16:17:32+00:00

Anytime, for several months now, I hit reply to an email that has an emoji within it, Outlook for Mac completely freezes up for a long time. I've created multiple support sessions within Outlook trying to resolve this. They don't understand the issue. Anyone here have any insight? I am on a 2019 iMac running Ventura 13.0. Outlook version is 16.66.1 (22101101). This is a business PC with an Exchange email account on it.

Outlook | MacOS | Legacy Outlook for Mac | For home

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  1. Anonymous
    2023-01-13T15:59:59+00:00

    This and the other switch-to-old-outlook-then-switch-back have had no effect. Still 1-2 minute beachballing.

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  2. Anonymous
    2023-01-13T15:46:29+00:00

    Tried this and it cut the freeze time down to 15 to 20 seconds. Still an issue, but better. Thanks.

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  3. Anonymous
    2023-01-13T07:08:23+00:00

    Lucky you :)

    tried it as you recommended, but on my MAC the same issue as before - FREEEEzEE up to 1 Minute. Seems to be a fortune in your configuration?

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  4. Anonymous
    2023-01-12T23:03:57+00:00

    I *might* have just solved this problem. I restarted in safe mode (start with shift key held down), which clears system caches including fonts. Then I immediately restarted in normal mode. The problem appears to be gone. BTW it was bothering me in other Office apps too, but not as severely as Outlook. Was not a problem in other apps. Fingers crossed. There is also a way to clear caches from the command line in Terminal, but that seems scarier. Good luck!

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  5. Anonymous
    2023-01-12T23:03:11+00:00

    I *might* have just solved this problem. I restarted in safe mode (start with shift key held down), which clears system caches including fonts. Then I immediately restarted in normal mode. The problem appears to be gone. BTW it was bothering me in other Office apps too, but not as severely as Outlook. Was not a problem in other apps. Fingers crossed. There is also a way to clear caches from the command line in Terminal, but that seems scarier. Good luck!

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