Emojis freeze Outlook for Mac when replying to email with an emoji in it

Anonymous
2022-10-26T16:17:32+00:00

Anytime, for several months now, I hit reply to an email that has an emoji within it, Outlook for Mac completely freezes up for a long time. I've created multiple support sessions within Outlook trying to resolve this. They don't understand the issue. Anyone here have any insight? I am on a 2019 iMac running Ventura 13.0. Outlook version is 16.66.1 (22101101). This is a business PC with an Exchange email account on it.

Outlook | MacOS | Legacy Outlook for Mac | For home

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  1. Anonymous
    2023-05-08T07:48:29+00:00

    Great, this seems to work on my Mac as well. I just reversed the process: I switched from "new" to "old" composed a message there with an emoji, and then back from "old" to "new". Now it works, also after a restart.

    A simple solution to an issue that drove me nuts for months. Glad I found this thread. Hopefully this issue is now gone forever.

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  2. Anonymous
    2023-03-30T22:53:42+00:00

    Just saw your reply. While using the legacy interface (I switch back and forth regularly) and creating a new message I had the 'pause' happen when generating a emoji but brief..

    Switched back over to new interface and generated an emoji and it was fine..

    As that other person mentioned, it is very frustrating problem. Knock on wood I don't have any more reports from other people we support of observing the same thing. If any more come up will probably try the same steps to fix it and hope it sticks.

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  3. Anonymous
    2022-11-16T07:38:15+00:00

    Same issue at my MAC here... for about a minute FREEEEZE when using emojis in replies in the Outlook application on Mac operating systems.

    What´s up what is solution

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  4. Anonymous
    2022-11-04T14:32:08+00:00

    The issue persists for me using Legacy Outlook for Mac. I have tried the New Outlook but it's missing key features I depend on at work.

    Hopefully they will take note of this Unicode malfunction and fix it! It's like it has to unravel the emoji language each time Outlook is newly opened and it encounters an emoji. Once you get thru one, it seems ok. Unless you restart, then it reoccurs.

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