My Outlook 2016 "Start Up Options menu" has no drop down submenu

Anonymous
2023-07-04T14:16:19+00:00

I have Outlook 2016 on my home computer. Within the last few weeks, on reopening Outlook, I have received the message "Outlook closed while you had items open . Reopen these items from your last session ?".

I have tried to remove this function via File; Options; General; Start up options, but  my Start up options title does not have a drop down menu !

I have opened and reopened the Options menu, but to no avail. Nor is there an option to press on the heading "Start up options" which is located between Privacy Settings and Attachment options

I'm sure that I must have closed Outlook in the past without closing all items, but this message has only begun appearing within the last week.

Is there a fix?

Outlook | Windows | Classic Outlook for Windows | For business

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  1. Anonymous
    2023-09-29T08:10:48+00:00

    Good Morning,

    Having posted the opening query upon this subject, on 5th July, I'm absolutely delighted to confirm that the update has, indeed, provided the relevant drop down options.

    After deliberately closing Outlook with a few items open, I was reassured & relieved to find that they did not reappear.

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  2. Anonymous
    2023-09-28T22:30:27+00:00

    Thank you all! I just did the manual update and see the drop down options now. Really thankful to anyone and everyone who was able to push this issue to correction.

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  3. Anonymous
    2023-09-28T10:48:23+00:00

    Same here - no drop down on Options/General/Start up Options

    Come on MS

    Pull your finger out and offer your paying customers an update/fix

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  4. Anonymous
    2023-09-13T17:11:24+00:00

    Microsoft has the worst customer support on the planet. This issue has gone on so long and I am certain it will not be fixed.

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  5. Anonymous
    2023-09-13T16:54:48+00:00

    Hi I totally agree with Joop that Microsoft has decided not fix this issue.

    So against my better judgement I have made the registry change.

    I believe this is very poor customer support from Microsoft and hope there is not a future problem waiting.

    cheers

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