My Outlook 2016 "Start Up Options menu" has no drop down submenu

Anonymous
2023-07-04T14:16:19+00:00

I have Outlook 2016 on my home computer. Within the last few weeks, on reopening Outlook, I have received the message "Outlook closed while you had items open . Reopen these items from your last session ?".

I have tried to remove this function via File; Options; General; Start up options, but  my Start up options title does not have a drop down menu !

I have opened and reopened the Options menu, but to no avail. Nor is there an option to press on the heading "Start up options" which is located between Privacy Settings and Attachment options

I'm sure that I must have closed Outlook in the past without closing all items, but this message has only begun appearing within the last week.

Is there a fix?

Outlook | Windows | Classic Outlook for Windows | For business

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  1. Anonymous
    2023-09-28T14:22:18+00:00

    I was able to get Perpetual on Beta Channel using the registry key in this article, Use a registry command to install Microsoft 365 Insider on Windows devices - Microsoft 365 Insider | Microsoft Learn. I verified the fix on Beta. The fix is to make the Start Up Options setting work so you can set it to your preferred setting.

    reg add HKLM\Software\Policies\Microsoft\office\16.0\common\officeupdate /v updatebranch /t REG_SZ /d BetaChannel

    If you do the registry key you still need to click File, Office Account, Update Options, Update Now and restart Outlook to initiate the switch.

    At this point I would suggest waiting on the production build. The fix was backported, and it should be in the very next build to go out. That could be as early as later today. You can watch for it here, Update history for Microsoft 365 Apps (listed by date) - Office release notes | Microsoft Learn. It will be Version 2309 for Current Channel. If I see it go out before posting on Update History, I'll report back.

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  2. Anonymous
    2023-09-28T13:42:44+00:00

    The issue is fixed in the Beta channel build 16907.15010. I am not sure how to get Office Perpetual on the Beta channel yet but if I get that figured out, I will post back the steps in case anyone wants to test it. Beta Channel is currently at build 16907.20000 so it already has the fix.

    Did you figure it out ?

    Thank you

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  3. Anonymous
    2023-09-18T13:52:17+00:00

    Dat hebben ze niet geschreven. maar is wel de praktijk, ik geloof er niet meer in. Helaas.

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  4. Anonymous
    2023-09-18T07:07:37+00:00

    Ik vrees dat we niets meer horen van Jason en Microsoft.

    Gelukkig werkt de registeraanpassing 100% goed.

    Het blijft onbegrijpelijk dat Microsoft een degelijke fout niet hersteld en dat hun service desk totaal niet op de hoogte is........

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  5. Anonymous
    2023-09-17T22:52:55+00:00

    Jason,

    We have not heard from you in awhile. What is the update?

    What would happen if Outlook 2021 professional is uninstalled and reinstalled from source? Would all the defective patches corrupt the reinstall back to the way it is now?

    Please escalate the issue.

    Garry Bock

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