My Outlook 2016 "Start Up Options menu" has no drop down submenu

.... Windows 11 Pro, Version 21H2, Build 22000.2176 Outlook Version 2306, build 16529.20182 click 2 run...

Hi Pete James1:

It might also help if you could post back and tell moderator Jason Guer the full name of your Microsoft Office product (e.g., MS Office Professional Plus 2021 C2R, MS Office Home and Business 2021 C2R, etc.). As far as I know the current channel release of all Click-to-Run (C2R) versions of MS Office, including the subscription-based Microsoft 365, are currently at Version 2306 / Build 16529.20182 C2R (rel. 11-Jul-2023), and all receive updates on the same schedule.

I might be mistaken, but I don't recall seeing any posts from Microsoft 365 users reporting problems with this "Outlook Closed while you had items open. Reopen those items from your last session?" prompt since Version 2306 was released, so this might be an issue that only affects users with a perpetual (non-subscription) edition of MS Office 2016 / 2019 / 2021 Click-to-Run. I gather that Jason Guer wants to know exactly what Office products we are currently using (including the version and build number) so they can compile a list of products affected by this bug and then forward that list to their contact at Microsoft.

64-bit Win 10 Pro v22H2 build 19045.3208 * Firefox v115.0.2 * Microsoft Defender v4.18.23050.5-1.1.23060.1005 * Malwarebytes Premium v4.5.33.272-1.0.2069 * Macrium Reflect Free v8.0.7279 * Microsoft Office 2019 Home and Business 2019 Version 2306 / Build 16529.20182 C2R

Great White North,

In response to your latest post regarding supplying full details please find updated information.

Windows 11 Pro, Version 21H2, Build 22000.2176

Outlook Version 2306, build 16529.20182 click 2 run.

Bitdefender Total Security Build 27.0.14.78.

Microsoft Edge Version 114.0.1823.82 (Official build) (64-bit)

Does this information help?

You will see that I have posted to Jason as well.

Regards

Pete

Hello again Jason,

In response to Great White North's latest post regarding supplying full details please find updated information which I hope you will find helpful. My apologies for not including these details earlier, I'm totally new to this type of experience.

Windows 11 Pro, Version 21H2, Build 22000.2176

Outlook Version 2306, build 16529.20182 click 2 run.

Bitdefender Total Security Build 27.0.14.78.

Microsoft Edge Version 114.0.1823.82 (Official build) (64-bit)

Regards

Pete

... By the way, I forgot to ask "What is the exact version number of your Outlook 2016"? ...

When affected users reply in this thread it might be helpful if they could include their Windows version and build (go to Settings | System | About | Windows Specifications, or open a Run dialog box and enter winver) as well as the full name of their Office product (e.g., MS Office Home and Business 2019 Click-to-Run) and Office version and build number shown beside the "About Outlook" button at File | Office Account | Product Information as shown below. Note that the Office build number shown beside the "About Outlook" button is different from the build number displayed when you click that button.

If you have a retail version of MS Office Click-to-Run (C2R) then the version and build number shown beside the "About Outlook" button should match one of the recent version and build numbers documented in the update history for Office 2016 C2R and 2019 C2R at https://learn.microsoft.com/en-us/officeupdates/update-history-office-2019#retail-versions-of-office-2016-c2r-and-office-2019 or the update history for Office 2021 C2R at https://learn.microsoft.com/en-us/officeupdates/update-history-office-2021#retail-versions-of-office-2021.

Dell Inspiron 5584 * 64-bit Win 10 Pro v22H2 build 19045.3208 * Firefox v115.0.2 * Microsoft Defender v4.18.23050.5-1.1.23060.1005 * Malwarebytes Premium v4.5.33.272-1.0.2069 * Macrium Reflect Free v8.0.7279 * Microsoft Office 2019 Home and Business 2019 Version 2306 / Build 16529.20182 C2R

Hi Jason,

I have another aspect to the bug.

System parameter: Office Home & Business 2016, Version 2306 (Build 16529.20182 Click-to-Run), OS W11 Version 22H2 Build 22621.1992.

I have removed Office 2016 from the system using the scrubing tool SetupProd_OffScrub and resinstalled it. Now the registry parameter 'ReopenWindowsOption' is there again and was set to '2' (always reopen). But the setting has no effect. If I close Outlook with mail windows open it will not reopen any further window after restart but itself. Setting the value to '0' (prompt to open) has no effect either. It seems to be ignored by Outlook.

The "Start Up Options" menu item still has no drop down submenu.

On another Office Home & Business 2016, Version 2306 (Build 16529.20182 Click-to-Run), installation on W10 (Version 22H2, Build 19045.3208) I got rid of the prompt by selecting 'no' once. Before that the Outlook main window opened twice together with the other windows, which was very annoying since both were on top of each other. The mentioned registry entry does not exist at this installation.

After a restart of the system I noticed on the W10 system that I got the prompt to reopen angain and when I select "Yes" previous windows had been reopened and outlook was started twice again. There were windows reopened which I had closed long before. Even if I close outlook with no further window open if selected "Yes" a mail of a previous session is reopned.

I look forward for a fix of the bug.

Regards, Heimo

Full description of Office version and operating system amended. Summary:

• Office Home & Business 2016, Version 2306 (Build 16529.20182 Click-to-Run)
• Microsoft Outlook 2016 MSO (Version 2306 Build 16.0.16529.20164) 64 Bit

on

• W11 Version 22H2 Build 22621.1992
• W10 Version 22H2, Build 19045.3208