How to stop Outlook 365 retrieving template

Anonymous
2022-07-19T13:35:49+00:00

I have multiple accounts in my outlook. Something changed on one of the accounts over the past week. When I click on one of the accounts to start a new email, I get the below dialog box which slows my ability to create a new message or see read messages since it hangs up the account for 15-30 seconds. Any advice n how to resolve the matter, including stop retrieving the templates in outlook?

Thank you,

Brad

Outlook | Windows | Classic Outlook for Windows | For home

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  1. Anonymous
    2023-01-25T21:28:06+00:00

    This has been going on suddenly for weeks. February can't come fast enough.

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  2. Anonymous
    2023-01-19T15:07:01+00:00

    I apologize the issue is not fixed yet. The Outlook dev team that owns this has updated that they will fix the bug in February 2023. Once I know the fix is checked in, I will report back with those specifics. I will also update the Known Issue when there are any updates too, Outlook prompts “Retrieving templates from server” after selecting the From field drop down - Microsoft Support.

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  3. Anonymous
    2023-01-19T14:59:01+00:00

    When our accounts moved from Canada to Europe the issue stopped for us.

    Our accounts also changed from Business Standard to E3

    I know both neither of the above are very useful, but it's more information -- maybe?

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  4. Anonymous
    2023-01-19T14:27:19+00:00

    Just checking in. Since the issue occurs daily, it slowly adds up to lost productivity. Any updates?

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  5. Anonymous
    2022-11-02T14:29:56+00:00

    Stuart,

    There is no fix yet. The Outlook In App Team has been trying to get traces that development needs to investigate the issue but we have not gotten that yet. If you have the option to open an In App ticket, please do. To do so click Help, Contact Support until you see logs are submitted. If you don't have this option but willing to open a ticket let me know and I will contact, you via forum moderation and enable you for Contact Support. Not everyone has the Contact Support option. Its slowly being made available and currently at Tenant Admins, Insiders, and some Consumers.

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