How to stop Outlook 365 retrieving template

Anonymous
2022-07-19T13:35:49+00:00

I have multiple accounts in my outlook. Something changed on one of the accounts over the past week. When I click on one of the accounts to start a new email, I get the below dialog box which slows my ability to create a new message or see read messages since it hangs up the account for 15-30 seconds. Any advice n how to resolve the matter, including stop retrieving the templates in outlook?

Thank you,

Brad

Outlook | Windows | Classic Outlook for Windows | For home

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  1. Anonymous
    2022-08-12T19:25:43+00:00

    I have the same issue. Hasn't one of the Microsoft geniuses figured this out yet?

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  2. Anonymous
    2022-09-13T23:42:39+00:00

    I dont use templates. I do use signatures.

    Small single user business with 1 x exchange email account , with multiple sub-addresses (admin@ hello@ records@ etc)

    The pop up ONLY appears after changing the email address in From field - for replies/new emails/forwarding

    Each email address has a different signature attached to it.

    I also have a gmail account in my outlook profile. The pop up DOES NOT appear if changing From field from my gmail account to one of my exchange account email addresses.

    It does occur if changing the From field from my gmail address back to an exchange email address

    Rebooting/restarting Outlook has no impact.

    No encryption is used

    Occurs identical pattern on two computers - 1 x win11 , 1 x win10

    Outlook 365 is set up fairly similar on both - same 2 email accounts (gmail & exchange)

    Different add-ins on the 2 computers - one has Microsoft exchange & Zoom (only)

    the other has MS Exchange, MS Sharepoint server colleague..., OneNote Notes, Outlook social connector

    Many thanks for investigating

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  3. Anonymous
    2022-08-15T09:59:23+00:00

    The original response from MSFT seemed to ignore the fact that many business people have multiple e-mail accounts for different legal entities (companies). The delay is appalling when you are switching between these accounts to send mails from the correct account.

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  4. Anonymous
    2022-08-08T01:58:45+00:00

    Same issue and no "Templates" in my ribbon...very annoying. Please list step by step.

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  5. Anonymous
    2022-07-27T15:30:32+00:00

    Same thing for me and my co-workers, and I have no Templates under My Templates. It started a few days ago, with no changes to my setup.

    Outlook is up-to-date. Windows is up-to-date. It happens in safe mode too.

    It's not consistent after the first New Email, sometimes messages load without a problem.

    The delay seems to be related to my AV a bit. If I turn it off, the message just flashes up -- but it didn't flash up before. And its not triggering any blocks.

    What's seems weird to me is watching outlook talk to San Jose, Toronto, Chicago, Singapore, Boydton, Quebec, Tappahannock, Cheyenne, Tokyo, Des Moines just to open Outlook and click New Email.

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