Online Outlook email account storage limit change ?

Anonymous
2023-03-04T11:04:19+00:00

Hello,

As from 3rd March 2023, on my 20 year old online outlook email account, I now receive need more storage messages.

It says I am using around 6GB when there is only 5Gb available.

I thought the limit was more than 5GB, I vaguely remember some indicator in the past that showed I was nowhere near the limit.

After checking the available info I find the following - *"You have 5 GB of free cloud storage with your Microsoft account shared across your files and photos in OneDrive, attachments in Outlook.com and your Microsoft 365 apps.You also get 15 GB of free Outlook.com email storage which is separate from your Microsoft cloud storage."*I do not use cloud storage just the email account admittedly with thousands of email stored.This info suggests I have a limit of 15Gb in Outlook yet when using around 6Gb it says I need more as I'm over 5Gb The message on the outlook account states this was taking place from 1st Feb 2023 as well, yet this comes up from 3rd March.

I do not know if something has changed, or is wrong, or if I have misunderstood this.

It seems to me that contacting Microsoft is almost impossible ?

Thanks. Mike. UK

Outlook | Web | Outlook.com | Settings

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  1. Anonymous
    2023-03-08T22:36:43+00:00

    Thanks again, I have started the export process which says it will take some time before I can download.

    However I have realised the app thing for phones, which I don't use.

    So what I download as exported when I get the option, looks like I can't bring up on PC.

    Thanks anyway.

    Mike.

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  2. Anonymous
    2023-03-07T19:33:50+00:00

    Thanks, I explained my issues with choosing what to delete in another reply thanks - it is not so simple each has to be decided.

    I will look in to this app thing and maybe export them. When I work out what the app thing is.

    I only use Outlook on browser.

    Thanks again.

    Mike.

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  3. Ron-6928 4,991 Reputation points
    2023-03-07T19:26:35+00:00

    You're welcome. I just tried it myself. I was wrong earlier. Ron Sommer is correct. Sort the folder by size. Your email will be grouped by the largest attachments to smallest. That's where you select what to delete.

    There's also an option to export your entire mailbox. You need Outlook app to open the data (PST format).

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  4. Anonymous
    2023-03-07T18:51:12+00:00

    I'll look into it.

    Thanks again to yourself and all, its much appreciated.

    Mike.

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  5. Anonymous
    2023-03-07T18:40:33+00:00

    Thanks again.

    The task of going through all my emails to get rid of attachments might be monumental.

    Thanks.

    Mike.

    Login to outlook.com.

    Filter > Sort > Size

    The largest emails will be at the top.

    Delete any emails that you do not need.

    Check all folders especially Sent Items.

    This is not monumental.

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