Online Outlook email account storage limit change ?

Anonymous
2023-03-04T11:04:19+00:00

Hello,

As from 3rd March 2023, on my 20 year old online outlook email account, I now receive need more storage messages.

It says I am using around 6GB when there is only 5Gb available.

I thought the limit was more than 5GB, I vaguely remember some indicator in the past that showed I was nowhere near the limit.

After checking the available info I find the following - *"You have 5 GB of free cloud storage with your Microsoft account shared across your files and photos in OneDrive, attachments in Outlook.com and your Microsoft 365 apps.You also get 15 GB of free Outlook.com email storage which is separate from your Microsoft cloud storage."*I do not use cloud storage just the email account admittedly with thousands of email stored.This info suggests I have a limit of 15Gb in Outlook yet when using around 6Gb it says I need more as I'm over 5Gb The message on the outlook account states this was taking place from 1st Feb 2023 as well, yet this comes up from 3rd March.

I do not know if something has changed, or is wrong, or if I have misunderstood this.

It seems to me that contacting Microsoft is almost impossible ?

Thanks. Mike. UK

Outlook | Web | Outlook.com | Settings

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  1. Anonymous
    2023-03-07T16:12:32+00:00

    I am having this same issue. It just doesn't seem to make sense. I received a message in my hotmail interface to say that I had used 10.7gb of 5gb and that I will need more storage to receive and send emails. This has confused me as my OneDrive is empty when I checked. To me it sees that I should still have 4.3gb of space available to me.......As discussions just seem to go round in circles, suggesting that I delete info, I am considering creating a yahoo account and moving my emails there as they provide 1TB of storage.

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  2. Anonymous
    2023-03-07T10:38:37+00:00

    Thanks for the input and reply.

    A previous person explained to me that attachments now count to the over 5GB on OneDrive. And yet the 15Gb shows there is still space etc. The fact is for myself at least, I am possibly not understanding this for some reason but I just cant get my head around it.

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  3. Anonymous
    2023-03-07T03:16:21+00:00

    May I include to screen shots please.

    Thanks again.

    Mike.

    Image

    Image

    My numbers are different but I'm getting a similar set of events. Essentially, I have nothing in one drive and attachments from my hotmail account are now counting toward the 5gb limit that's created for the onedrive account but it indicates that 5gb limit is applying to my hotmail account even though Microsoft has said that the attachments from emails should count toward the 15gb limit of the respective email account.

    It's like someone behind the scenes did not tell the system that the attachments in an email account are in a different bucket that's bigger and instead everything across email and onedrive is being calculated as a cumulative total and the account limit is set as 5gb.

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  4. Anonymous
    2023-03-05T19:37:00+00:00

    May I include to screen shots please.

    Thanks again.

    Mike.

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  5. Anonymous
    2023-03-05T19:34:09+00:00

    Thanks again.

    I had found this previously as well but unless I made a mistake someone else told me top right so I thought I was missing something.

    Anyway when I go to OneDrive by any route, it stats I am "over storage limit (100%), the a list of folders below.

    There is nothings in the folders.

    Mike.

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