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My Microsoft account is locked with Compliance Lock since for 11 days now, with no end in sight.
I get the following message when I try and log in:
Your account has been locked.
We've detected some activity that violates our Microsoft Services Agreement and have locked your account.
Unlocking your account
To unlock your account, you'll need some additional assistance. Navigate to "aka.ms/compliancelock" and we'll get you to the right place.
I have completed the Account Reinstatement form ((https://www.microsoft.com/en-ca/concern/AccountReinstatement)) and got this reply:
This is an automated message to let you know we have received your inquiry regarding your Microsoft account. Your request number is xxxxxxxxx and we will get back to you as soon as we are able. Please do not submit additional requests as this will add additional volume and only slow our response.
We sincerely apologize for this delay as we know this means you may not have access to your account. We are working to resolve your case and will update you as soon as we have additional information.
All duplicate requests will be closed and responses will be sent on the original escalation.
Sincerely
Microsoft Customer Protection
I still haven't heard back. I can't access my email/contacts/calendar/OneDrive and it's very frustrating. I have important emails I cannot access. There is supposed to be contact within 24 hours – it is now 11 days!
Managing personal Outlook.com account settings, security, and privacy
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I have finally given up, I have been waiting more then 3 months, have sent them everything they ask for.
Wish I had the resources to file a lawsuit, just to old to deal with this kind of ****.
I have the same situation with MS. My account was locked, and i got the same exact message. Its absolutely ridiculous. How as a customer I am suppose to learn from the so called "violation", if I dont know what I did wrong? I mean why they are not taking at least the time to explain why.
And as a user experience expert, I think it is absolutely horrible that they keep doing this to so many customers. This is how they are going to loose the trust of their customers that they so long wanted to have. And if they have some kind of process to check the accounts, at least their experts should write what is the serious violation. This is so far from being customer centric.
I too have been stuck in this situation. I’ve had my account locked for 20 days. Had an email saying that that they couldn’t identify me and they were closing the case and would not discuss any further. My account is attached to my companies source code and on the personal side I’ve got over £400 in my Microsoft account balance.
I’m in the process of writing a letter to MS HQ and then as last resort will pursue legal action.
I would not get your hopes up. If your in USA you can get the BBB involved and apprently they will sort it . In England where I am we have nothing . I was the same had so much on my one which is now gone . Been locked out since May
Its been 15 months for me with no reply.