Microsoft (Hotmail) Account Locked (Compliance Lock)

Anonymous
2019-12-22T20:39:53+00:00

My Microsoft account is locked with Compliance Lock since for 11 days now, with no end in sight.

I get the following message when I try and log in:

Your account has been locked.

We've detected some activity that violates our Microsoft Services Agreement and have locked your account.

Unlocking your account

To unlock your account, you'll need some additional assistance. Navigate to "aka.ms/compliancelock" and we'll get you to the right place.

I have completed the Account Reinstatement form ((https://www.microsoft.com/en-ca/concern/AccountReinstatement)) and got this reply:

This is an automated message to let you know we have received your inquiry regarding your Microsoft account. Your request number is xxxxxxxxx and we will get back to you as soon as we are able. Please do not submit additional requests as this will add additional volume and only slow our response.

We sincerely apologize for this delay as we know this means you may not have access to your account. We are working to resolve your case and will update you as soon as we have additional information.

All duplicate requests will be closed and responses will be sent on the original escalation.

Sincerely

Microsoft Customer Protection

I still haven't heard back. I can't access my email/contacts/calendar/OneDrive and it's very frustrating. I have important emails I cannot access. There is supposed to be contact within 24 hours – it is now 11 days!

Outlook | Web | Outlook.com | Account management, security, and privacy

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2020-08-30T20:54:22+00:00

    yeah just been sending a simple reply, gotta let em know i aint playing with this account recovery business

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  2. Anonymous
    2020-08-30T20:20:32+00:00

    ya i dont understand it either but i feel if we keep messaging them somebodys gonna have too finally do somthing at some point. all i want is a simple reply from the account gods

    So are you replying to them when they send you back an email? Just got another 48 hour email. 

    almost feels automated to me.

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  3. Anonymous
    2020-08-30T20:12:26+00:00

    ya i dont understand it either but i feel if we keep messaging them somebodys gonna have too finally do somthing at some point. all i want is a simple reply from the account gods

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  4. Anonymous
    2020-08-30T20:01:22+00:00

    so ive been in contact with account escalation, theyve emailed these account gods twice now waiting 48 hrs inbetween. they havent recieved a response back yet but they say its probaly because theres alot of these requests right now but they have been emailing me and keeping me updated so atleast i know at the current moment theres somebody trying too figure this stuff out.

    I have had it 4 times now to wait for 48 hours? Is this normal or will i be getting these forever ? Dont know how hard it can be to open an email!

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  5. Anonymous
    2020-08-28T19:13:02+00:00

    so ive been in contact with account escalation, theyve emailed these account gods twice now waiting 48 hrs inbetween. they havent recieved a response back yet but they say its probaly because theres alot of these requests right now but they have been emailing me and keeping me updated so atleast i know at the current moment theres somebody trying too figure this stuff out.

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