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My Microsoft account is locked with Compliance Lock since for 11 days now, with no end in sight.
I get the following message when I try and log in:
Your account has been locked.
We've detected some activity that violates our Microsoft Services Agreement and have locked your account.
Unlocking your account
To unlock your account, you'll need some additional assistance. Navigate to "aka.ms/compliancelock" and we'll get you to the right place.
I have completed the Account Reinstatement form ((https://www.microsoft.com/en-ca/concern/AccountReinstatement)) and got this reply:
This is an automated message to let you know we have received your inquiry regarding your Microsoft account. Your request number is xxxxxxxxx and we will get back to you as soon as we are able. Please do not submit additional requests as this will add additional volume and only slow our response.
We sincerely apologize for this delay as we know this means you may not have access to your account. We are working to resolve your case and will update you as soon as we have additional information.
All duplicate requests will be closed and responses will be sent on the original escalation.
Sincerely
Microsoft Customer Protection
I still haven't heard back. I can't access my email/contacts/calendar/OneDrive and it's very frustrating. I have important emails I cannot access. There is supposed to be contact within 24 hours – it is now 11 days!
Managing personal Outlook.com account settings, security, and privacy
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
going on about a month and havent heard anythin, just keep getting told too fill out the form they wont respond too
hello,
i have the same problem too, account locked since 3 weeks. i contacted the support multiple times , fill in forms etc. still not able to access . I pay for Office 365 family and i can t access to the service. do you still have the issue on your side? What can I do?
I had this issue in May of 2020 and right now as of August 2020 i still havent gotten a reply from miscrosoft. After about 6 weeks of waiting I just ended up making a new account and moving on.
i am having the same problem, ive been locked out now for almost a month and they have sent me no response back as too why my account is locked or how too unlock it. Microsoft support always says too re fill out the form because apparently nobody can contact these account gods which i highly doubt and they never once have used the contact number i attach too the form too call me
I have the exact same issue at this moment and it has now been a week and im missing out on content that I have paid for!