Outlook opens, then immediately closes

Anonymous
2020-02-17T20:15:32+00:00

I just tried to update my dell desktop to Office 365, and now when i try to open Outlook, it immediately shuts down. clicking the outlook icon brings up https://outlook.live.com/mail/inbox but i don't want that. I want my traditional outlook. Help?

Outlook | Windows | Classic Outlook for Windows | For home

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Monkey57 3,535 Reputation points
2020-07-15T17:45:38+00:00

in the "Type here to search" box on the Task Bar type > cmd   >choose run as an administrator.. paste the commands into Command Prompt box.

Hit the enter key on the keyboard after pasting each command line.

cd "C:\Program Files\Common Files\microsoft shared\ClickToRun"

and then

officec2rclient.exe /update user updatetoversion=16.0.12827.20470

UPDATE:

Do nothing, wait.   See:

https://support.microsoft.com/en-us/office/active-investigation-into-outlook-crashing-on-launch-9c59ad4b-813c-432a-afdc-f14717a4528d?ui=en-us&rs=en-us&ad=us

Microsoft is automatically propagating a fix.....  I am seeing it automatically patch some of my clients i had not fixed yet, that complained earlier..

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  1. Anonymous
    2020-07-20T22:40:52+00:00

    when I try to use word it is continually shutting down

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  2. Anonymous
    2020-07-20T21:34:28+00:00

    @MikeCarpenter8,

    That error often means some corruption in the Outlook Profile for the Exchange account or the account settings changed under it.  

    I would keep the current profile but test creating a new Outlook Profile and add that account and then add the others to test which might be the issue, https://support.microsoft.com/en-us/office/overview-of-outlook-e-mail-profiles-9073a8ac-c3d6-421d-b5b9-fcedff7642fc?ui=en-us&rs=en-us&ad=us#:~:text=1%20Select%20the%20Windows%20icon%2C%20type%20Control%20Panel,use%20in%20your%20profile%20by%20...%20See%20More (See Create New Profile section).  If the new profile works keep it and set it Default. 

    Optionally you could go into the Mail Applet and click Settings on each account and see if they still resolve ok.  Creating a new profile will be the quickest I suspect.

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  3. Anonymous
    2020-07-20T17:56:37+00:00

    I have the exact same problem as well.  

    I have three accounts.   A personal account I pay for.  A school account through Michigan State University and a work account through my employer (365 Exchange).  My outlook takes forever to open then I get a message like this.

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