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Hello,
I'm not the first one I think to ask this question, but I cannot find any satisfactory answer - Is their any way to control the space used by the Outlook Android App?
I just removed the account the App was linked to this morning : it was going up to 1.2 G - managing 01 Email account - linked to 01 cloud.
Gmail app - to which 2 Emails account (same one and one other) are linked is using Gmail for a total space of 258 MB - and access to data, including files enclosed to the email, is as fast as with outlook app.
Even if I would like to keep going using Outlook app - it seams just to be impossible to use until the question is solved.
Hope Outlook developer will one day find the way around this question - or at least to allow to switch most of the data on the SD card.
Configuring preferences and options in Outlook.com
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I already switched to another mail app a few months ago as I couldn't use Outlook with IMAP anymore. Due to the lack of memory, my phone didn't properly respond. Even after talking to the support for hours and sending them various input in December, they couldn't solve the issue.
I have 3 exchange / outlook accounts plus 1 imap in outlook on my phone. Without the imap, no data sizes in the gigabytes. When I add the imap, it eventually gets to 27Gb and my phone says to reset the phone to fix the problem. This last time I watched the app size daily until, about a week after, it was up to over 10Gb again. I then removed the imap account. It stayed at 10 for a few days, then it went back to megabytes. I put the imap account in gmail and all is good. Shouldn't have to do this but it's good enough.
Interesting thread - and disappointing there has been no real acknowledgment / resolution from MS yet.
My Outlook app is currently sitting at 18.5GB - I assume this is what keeps causing it to crash / hang.
Problem is I can only use Outlook for my work email account (Exchange).
I also have 1 IMAP account (my main personal account), 1 Hotmail & 1 Gmail account linked to Outlook - I may try and remove them one at a time when I get a chance to see what impact it has...
Very frustrating...
support helpfully told me to free up memory because it needs to be more than 0.5 GB free. 😂 I would do so if their app wasn't consuming all my memory.
Update: I've received a reply form MS support, stating they are aware of the problem and working it with no ETA. They also said others have reported the same. So good on you all for submitting if you have, and for those with this problem that have not, please continue to submit the support request as well. Consider also a review on the Google Play store noting this. The more pressure we keep on it, the more likely we'll all benefit from a fix.