Using classic Outlook for Windows in business environments
Ok folks, I spend a day battling this issue: Context:
- New HP gaming PC running windows 11
- Loaded my needed software and configured Microsoft 365 Outlook to Road Runner webmail via IMAP
- After 4 hours of getting my new machine set up and customized, I was pretty impressed and had fun learning windows.
- Shut down the machine for the night.
Problem:
The next day, outlook had a pop-up modal indicating that the .ost file was corrupted. It tried to recover but then outlook would not open without the error modal popping up. I researched all day to find the solution after 4 uninstalls and reinstalls of Microsoft 365. The app would not even start in safe mode. Skipping all the things I tried accept the final success, here is what you should try:
- Uninstall Microsoft 365
- restart
- open the registry editor tool and drill into the :
- HKEY_CURRENT_USER folder tree
- locate Microsoft sub folder
- locate the Office sub folder
- Right click on the Office folder and select delete from the action pop up.
- restart
- Install Microsoft 365
- open Outlook
- set up your IMAP configuration for your mail provider
- It worked!
Not sure what caused the original corruption and launch issues with outlook. I had Norton scan the PC and got the all clear.
Hope this helps you as it may save your hours of remediation effort.