Outlook Connectors - Placeholder on some inbound emails

Anonymous
2020-04-29T16:07:35+00:00

On some inbound emails I am receiving a banner above the email text that says Connectors - placeholder.  We have no idea what it is or why it's suddenly there starting this week.  Some emails have it and some don't.  Doesn't matter if they are internal company emails or external emails.

We've checked add-ins, social setting, etc and now been able to get this to go away.  It does now show up on the web or mobile, and doesn't show up in Sent messages either.

Any way to get rid of this?  It's super annoying and takes up unneeded space.

Outlook | Windows | Classic Outlook for Windows | For home

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  1. Anonymous
    2020-07-21T14:25:16+00:00

    i have the same problem. so far.. only one user experiencing this issue..

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  2. Anonymous
    2020-07-21T14:04:33+00:00

    i have a user who also happened to experienced the same. it started yesterday.. and until now, got no way of removing this banner. this happens whenever she receives an email from a certain user inside the company. waiting for answers....

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  3. Anonymous
    2020-07-21T13:53:40+00:00

    Same here.

    Would Mr. George Xu MSFT care to follow up on this?

    Thank you!

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  4. Anonymous
    2020-05-07T16:57:48+00:00

    We have experienced the same banner in Outlook client, when logging into webmail it looks like there is a new suggested reply feature in that spot.  Even after disabling in the web version the connectors place holder still shows in Outlook client.

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  5. Anonymous
    2020-04-30T17:39:42+00:00

    We're experiencing the same thing - "Connectors - placeholder" being inserted in the top of the message body for some employee emails.  Disabling user photographs and restarting Outlook made no difference.

    Office version:

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