Outlook Connectors - Placeholder on some inbound emails

Anonymous
2020-04-29T16:07:35+00:00

On some inbound emails I am receiving a banner above the email text that says Connectors - placeholder.  We have no idea what it is or why it's suddenly there starting this week.  Some emails have it and some don't.  Doesn't matter if they are internal company emails or external emails.

We've checked add-ins, social setting, etc and now been able to get this to go away.  It does now show up on the web or mobile, and doesn't show up in Sent messages either.

Any way to get rid of this?  It's super annoying and takes up unneeded space.

Outlook | Windows | Classic Outlook for Windows | For home

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments

67 answers

Sort by: Most helpful
  1. Anonymous
    2020-07-20T14:53:59+00:00

    Hi,

    I have the same exact problem with Outlook message in Office 365 (i use Chrome Version 83.0.4103.116).

    Every 10 or so message i open get this annoying messaqe in the content section : 

    Connectors - placeholder

    Refreshing the browser kinda work but it also refresh what i was doing (back at my defaut display)

    Was this answer helpful?

    3 people found this answer helpful.
    0 comments No comments
  2. Anonymous
    2020-04-30T00:02:11+00:00

    Hi MatthewHWI,

    Appreciate for the information you given.

    For this issue, we would like you to do the test and kindly tell us the results after that. At outlook client, File, Outlook options, People, Uncheck the show user photographs when available and we want to know this place holder banner is integrated with yours users' profile:

    In addition, we would like to look what version of your outlook at, kindly take a screenshot like below to us to further investigate it:

    Yours Sincerely,

    George

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments No comments
  3. Anonymous
    2020-04-30T13:26:26+00:00

    Hello!

    I have already turned the user photos on and off and it didn't change anything.

    As far as the version I have: 

    I was wondering if this was a future update and it's just a placeholder for now, or something else.  It just started earlier this week.

    Was this answer helpful?

    0 comments No comments
  4. Deleted

    This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.


    Comments have been turned off. Learn more

  5. Anonymous
    2020-04-29T17:02:01+00:00

    They are instigated/set by the mail sender, usually bulk mail sales or similar

    eg https://support.freshsales.io/support/solutions/articles/226935-how-to-use-email-placeholders-

    Was this answer helpful?

    0 comments No comments