Outlook Crashes Shortly After Starting

Anonymous
2021-05-25T00:04:58+00:00

I've been running the Office aps for quite a while, and this just started happening. Shortly after I ope Outlook, I get a message saying "There was a problem with Microsoft Office and your recent work might be lost." I have tried restrating the computer and also re-installing Office. I'm running OS 10.13.6 (the latest version that my old computer will support).

The first part of the error report is:

Microsoft Error Reporting log version: 2.0

Error Signature:
Exception: EXC_BAD_ACCESS
ExceptionEnumString: 1
Exception Code: KERN_INVALID_ADDRESS (0x0000000000000000)
Date/Time: 2021-05-24 23:53:33 +0000
Application Name: Microsoft Outlook
Application Bundle ID: com.microsoft.Outlook
Application Signature: OPIM
Application Bitness: x64
Application Version: 16.43.0.20110804
Crashed Module Name: OutlookCore
Crashed Module Version: 16.43.0.201108
Crashed Module Offset: 0x000000000014710a
Blame Module Name: OutlookCore
Blame Module Version: 16.43.0.201108
UnsymbolicatedChecksum: 8BC5BFFD2940F64C6085EBDA9FE093A3
Blame Module Offset: 0x000000000014710a
StackHash: 4f401b8c62430da7-dm_1_bk
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409
Build Type: Release
Crashed thread Stack Pointer: 0x_00007000017516c0
Crashed thread: 2

Outlook | MacOS | Legacy Outlook for Mac | For home

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  1. Anonymous
    2021-06-03T19:03:00+00:00

    That worked for about 15 minutes, then Outlook updated and I'm back to crashing very time it opnes.

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  2. Anonymous
    2021-06-03T14:28:11+00:00

    Currently running Mac OS 10.13.6. MS update shows I cannot update. I cannot update past High Sierra.

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  3. Anonymous
    2021-06-03T12:01:31+00:00

    The uninstall of Outlook and reinstall fixed the issue for me. You need to be sure you remove all of the Outlook files in the Library folder on your machine, Google that for help. So not all of Office, just Outlook. I am running Mac OS 10.13.6. Good luck.

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  4. Anonymous
    2021-06-02T16:41:24+00:00

    Downloading an older Outlook version and turning off auto update didn't work for me, neither did removing and adding a new Outlook profile. What helped for me was a complete uninstall and reinstall from the office website. That's a lot of manual steps, but it worked.

    https://support.microsoft.com/en-us/office/uninstall-office-for-mac-eefa1199-5b58-43af-8a3d-b73dc1a8cae3

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  5. Anonymous
    2021-06-01T01:38:28+00:00

    Same issue here, MacOS 10.13.6 or earlier with any version of Office, after 16.16 crashes at startup. Clean install and new profile does not resolve the issue.

    I have reverted to 16.16 and disable Autoupdate, it works.

    Office 2016 16.16.27 (macupdate.com)

    Sorry about the verbose crash log.
    Microsoft Error Reporting log version: 2.0 <br><br> <br><br>Error Signature: <br><br>Exception: EXC_BAD_ACCESS <br><br>ExceptionEnumString: 1 <br><br>Exception Code: KERN_INVALID_ADDRESS (0x0000000000000000) <br><br>Date/Time: 2021-05-31 23:24:24 +0000 <br><br>Application Name: Microsoft Outlook <br><br>Application Bundle ID: com.microsoft.Outlook <br><br>Application Signature: OPIM <br><br>Application Bitness: x64 <br><br>Application Version: 16.43.0.20110804 <br><br>Crashed Module Name: OutlookCore <br><br>Crashed Module Version: 16.43.0.201108 <br><br>Crashed Module Offset: 0x000000000014710a <br><br>Blame Module Name: OutlookCore <br><br>Blame Module Version: 16.43.0.201108 <br><br>UnsymbolicatedChecksum: 8BC5BFFD2940F64C6085EBDA9FE093A3 <br><br>Blame Module Offset: 0x000000000014710a <br><br>StackHash: 4f401b8c62430da7-dm_1_bk_bt <br><br>Application LCID: 2057 <br><br>Extra app info: Reg=en Loc=0x0809 <br><br>Build Type: Release <br><br>Crashed thread Stack Pointer: 0x_00007000039c16c0 <br><br>Crashed thread: 1 <br><br> <br><br> <br><br><br><br> <br><br>OS Information <br><br>Operating System: Mac OS X 10.13.6 (Build 17G9016) <br><br>CPU: Intel x86, Logical CPU Count: 4, Frequency: 1800 MHz <br><br>Physical Memory: 8192 MB <br><br>Device_model: MacBookAir7,2 <br><br>Screen: 1440.000000 x 900.000000, bitsPerPixel = 24, frame = 0.000000, 0.000000, 1440.000000, 900.000000 <br><br>CrashedApp_Virtual_Memory_Size_MB: 4897.000000 <br><br>CrashedApp_Resident_Memory_Size_MB: 221.000000 <br><br>ErrorReportingDeviceUUID: D0058083-AE88-5B5B-BF57-4FC03E8835A4 <br><br>ErrorReportingUUID: 85A8C36F-6B03-4A1C-978A-01174F2EE21F <br><br>ULS UUID: 3B1162CA-A867-494F-863F-8F0B1250F5B0 <br><br>CrashedLogSessionId: 3B1162CA-A867-494F-863F-8F0B1250F5B0 <br><br>TimeFromLaunch: 0 hours, 0 minutes, 33 seconds <br><br>CrashedSessionDuration: 33 <br><br>Total errors on this client: 10 <br><br> <br><br>Microsoft Application Information: <br><br>AudienceChannel: CC <br><br>ValidateAction: [OLMessageListMainViewController validateMenuItemDataSourceForSortDescending:] <br><br>Audience: Insiders <br><br>PreviewEnabled: false <br><br>AudienceGroup: Insiders
    Microsoft Error Reporting log version: 2.0 <br><br> <br><br>Error Signature: <br><br>Exception: EXC_BAD_ACCESS <br><br>ExceptionEnumString: 1 <br><br>Exception Code: KERN_INVALID_ADDRESS (0x0000000000000000) <br><br>Date/Time: 2021-05-31 23:49:01 +0000 <br><br>Application Name: Microsoft Outlook <br><br>Application Bundle ID: com.microsoft.Outlook <br><br>Application Signature: OPIM <br><br>Application Bitness: x64 <br><br>Application Version: 16.30.0.19101301 <br><br>Crashed Module Name: OutlookCore <br><br>Crashed Module Version: 16.30.0.191013 <br><br>Crashed Module Offset: 0x000000000013ed6f <br><br>Blame Module Name: OutlookCore <br><br>Blame Module Version: 16.30.0.191013 <br><br>UnsymbolicatedChecksum: 745B654459F58843EF13AF43D286BBC4 <br><br>Blame Module Offset: 0x000000000013ed6f <br><br>StackHash: 6ec65e5fb9f15393-dm_1_bk <br><br>Application LCID: 2057 <br><br>Extra app info: Reg=en Loc=0x0809 <br><br>Build Type: Release <br><br>Crashed thread Stack Pointer: 0x_0000700004dd9b70 <br><br>Crashed thread: 25 <br><br> <br><br> <br><br><br><br> <br><br>Operating System Information <br><br>Operating System: Mac OS X 10.12.6 (Build 16G2136) <br><br>CPU: Intel x86, Logical CPU Count: 4, Frequency: 2700 MHz <br><br>Physical Memory: 8192 MB <br><br>Device_model: iMac14,1 <br><br>Screen: 1920.000000 x 1080.000000, bitsPerPixel = 24, frame = 0.000000, 0.000000, 1920.000000, 1080.000000 <br><br>CrashedApp_Virtual_Memory_Size_MB: 3281.339 <br><br>CrashedApp_Resident_Memory_Size_MB: 188.4882 <br><br>ErrorReportingDeviceUUID: 08FDEE08-6CD5-5ECD-8586-85E8164CD419 <br><br>ErrorReportingUUID: 6B4E73F6-EC7A-45B1-BA7B-C6799BE2B915 <br><br>ULS UUID: F0335DD3-99BD-4A39-BDE9-E1C58710FA2D <br><br>CrashedLogSessionId: F0335DD3-99BD-4A39-BDE9-E1C58710FA2D <br><br>TimeFromLaunch: 0 hours, 0 minutes, 2 seconds <br><br>CrashedSessionDuration: 2 <br><br>Total errors on this client: 19 <br><br> <br><br>Microsoft Application Information: <br><br>ValidateAction: [MailFolderMainViewController validateMenuItemDataSourceForSortDescending:] <br><br>Audience: Production <br><br>Tenant_Id: 591ce33f-94a8-472f-9bd5-35981767d404 <br><br>AudienceChannel: CC <br><br>AudienceGroup: Production

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