Microsoft Account Locked (Compliance Lock)

Reported
Anonymous
2019-12-24T10:53:59+00:00

Hi,

When logging in to any Microsoft service I receive the message:

Your account has been locked

We’ve detected some activity that violates our Microsoft Services Agreement and have locked your account.

Unlocking your account

To unlock your account, you’ll need some additional assistance. Navigate to "aka.ms/compliancelock" and we’ll get you to the right place.

When I follow the link and fill out the form I received the reply that I violated the Code of Conduct and won't be able to access the services anymore. Any charges to my linked credit card will be stopped.

It does not tell me how I violated the Code of Conduct, nor does it tell me how to reinstate my account, while the form I filled out is called "account reinstatement". It also does not tell me how to retrieve my data.

The form states: "Your account has been suspended for suspicious activity, sending unsolicited emails, or for violating of Microsoft’s Terms of Use agreement, such as hosting photos, video or other content in violation of the Code of Conduct."

I'm pretty sure though I did not send SPAM or hosted/posted/shared inappropriate content. As for suspicious activity, I'm not sure what is included here, but I'm a basic user of the services.

What I would like to know is:

  1. How did I violate the CoC? In my opinion you can't just cut people off without providing a clear argument on what happened. As far as I can tell I did not violate any of the 10 commandments listed in the CoC.
  2. This account has existed for 23 years and never before has it been reviewed for any violation (that I know of). How can you just disable it and tell me I will never be able to use it again? (without providing any reason)
  3. How will I retrieve my data and access my purchased and payed for licenses?
    • Hotmail email conversations (not a priority as I don't use it for email and my last email sent was from March).
    • Onedrive data, including pictures of the early days of my children's lives. (I pay for additional storage)
    • Access to my Azure resources, connected to my MSDN subscription.
    • My (payed) Skype-In phone number I use for my business.
    • My MCP ID and transcript. This is my professional learning transcript but also counts towards my company's Microsoft Parnter Network competencies.
    • My digitally purchased XBOX games and apps (not a priority)

I've called and chatted with support, local and world-wide, for different services, but all are receiving the same answer from the CDOC team, as can be found under ticket number ***removed for privacy***, which I find unacceptable.

It's been 14 days now... Please help!

Regards,

Reinto_123

Outlook | Web | Outlook.com | Account management, security, and privacy

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2020-05-31T01:26:24+00:00

    Yet one more thing to point out: as my Microsoft account has been snatched by whatever force is taking them away (whether that be a hacker or Microsoft going on a power trip)  I have additionally lost all my friends on xbox live.

    I will repeat that.

    I have lost all my friends on Xbox Live.

    This is a breaking point for me. I’ve lost hundreds of dollars worth of games and DLC, I have lost all records and acheivements, but being forced to give up your friends due to a stronger force’s decision is literal mistreatment and disrespect. Whether Microsoft is intentionally sniping accounts because they can, or if they’re just hearing our complaints and don’t give the slightest care of what their consumers are suffering, this immorality has to stop.

    I understand that, as the number of horrible things this year continues to increase, this might not be as much of an ordeal as a worldwide virus or an unjust murder. But as we, the people who have posted here due to the cruel losses they’ve experienced are the only ones who know about this ongoing catastrophe, this is bound to happen to anyone else, and they need to know about it. Please spread the word in any shape and word you can: Microsoft needs to hear us.

    If Microsoft wants to finally take action and help us with this, then a HUMAN from Microsoft can respond as just admit they were WRONG. It is OKAY to be wrong, even as a massive company. But if there is very evidently something wrong, it is cruel and unnecessary to ignore the damage and let it continuously hurt others. Thinking that harming others is okay as long as you’ve got the rights and power: that’s what makes a monster. Please prove to us that you care about the people who have each pledged thousands to Microsoft and give us another reason to push through this year rough as it is.

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    This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

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  3. Anonymous
    2020-05-05T14:23:26+00:00

    Unfortunately the same thing happened to my wife's account as soon as we enabled MFA via her new Android 10 phone. There was nothing on the phone at all since it was new, but we got the same thing. 

    After over a week we got the following response from Microsoft: 

    " ... 

    The account and billing activity associated with your Skype Account was thoroughly reviewed and the Skype account in question has recently been converged with a Microsoft account (MSA). Unfortunately, when a Skype account has been converged with a MSA, we are unable to assist with an account recovery as the convergence takes account recovery completely out of control of customer service. We are unable to remove the unwanted MSA or make any changes to the security information on the account due to security protocols set up on the account.

    The only option we have is to permanently suspend this account to prevent any further use of the account. I have verified that the account is suspended and will remain so.

    ..."

    The Skype and MSA account integration happened years ago and is not "recent" at all. Basically Microsoft is showing us a middle finger. 

    I am the idiot that moved my entire extended family's computers into Office365, Skype, and Windows 10 from Linux. I am such an idiot!

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  4. Anonymous
    2020-04-06T23:01:01+00:00

    Hey, GV3, is your email valid? The one that ends with @comcast.net? My email said it failed to deliver because of the address. I have a whole email I want to send you. My email is:

    chasejsutton49

    and it's gmail, so you should know the address after that.

    Yes,  gvlpl3@

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  5. Anonymous
    2020-04-06T21:17:20+00:00

    Hey, GV3, is your email valid? The one that ends with @comcast.net? My email said it failed to deliver because of the address. I have a whole email I want to send you. My email is:

    chasejsutton49

    and it's gmail, so you should know the address after that.

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