Microsoft Account Locked (Compliance Lock)

Reported
Anonymous
2019-12-24T10:53:59+00:00

Hi,

When logging in to any Microsoft service I receive the message:

Your account has been locked

We’ve detected some activity that violates our Microsoft Services Agreement and have locked your account.

Unlocking your account

To unlock your account, you’ll need some additional assistance. Navigate to "aka.ms/compliancelock" and we’ll get you to the right place.

When I follow the link and fill out the form I received the reply that I violated the Code of Conduct and won't be able to access the services anymore. Any charges to my linked credit card will be stopped.

It does not tell me how I violated the Code of Conduct, nor does it tell me how to reinstate my account, while the form I filled out is called "account reinstatement". It also does not tell me how to retrieve my data.

The form states: "Your account has been suspended for suspicious activity, sending unsolicited emails, or for violating of Microsoft’s Terms of Use agreement, such as hosting photos, video or other content in violation of the Code of Conduct."

I'm pretty sure though I did not send SPAM or hosted/posted/shared inappropriate content. As for suspicious activity, I'm not sure what is included here, but I'm a basic user of the services.

What I would like to know is:

  1. How did I violate the CoC? In my opinion you can't just cut people off without providing a clear argument on what happened. As far as I can tell I did not violate any of the 10 commandments listed in the CoC.
  2. This account has existed for 23 years and never before has it been reviewed for any violation (that I know of). How can you just disable it and tell me I will never be able to use it again? (without providing any reason)
  3. How will I retrieve my data and access my purchased and payed for licenses?
    • Hotmail email conversations (not a priority as I don't use it for email and my last email sent was from March).
    • Onedrive data, including pictures of the early days of my children's lives. (I pay for additional storage)
    • Access to my Azure resources, connected to my MSDN subscription.
    • My (payed) Skype-In phone number I use for my business.
    • My MCP ID and transcript. This is my professional learning transcript but also counts towards my company's Microsoft Parnter Network competencies.
    • My digitally purchased XBOX games and apps (not a priority)

I've called and chatted with support, local and world-wide, for different services, but all are receiving the same answer from the CDOC team, as can be found under ticket number ***removed for privacy***, which I find unacceptable.

It's been 14 days now... Please help!

Regards,

Reinto_123

Outlook | Web | Outlook.com | Account management, security, and privacy

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2020-10-22T10:24:55+00:00

    Hi 

    My account has been shut down for a day due to someone in America hacking into my outlook account which i sent to Microsoft that someone has tried to change my security info and has twice but I changed it back tried to reset my password and in the result i haven't accessed my account in 2 days which this person has spent a ton of money on my visa credit in American dollars and i have had to contact my bank due to this ,my sort code is SIR2279287  hope to reply soon because due to this my life has been ruined and wasted due to Microsoft security.

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  2. Anonymous
    2020-10-19T03:35:21+00:00

    I am in the same situation and always I receive the same response from Microsoft.

    I am sure a bot is responding and no human is checking each locked account.

    My account is locked since May 2020. And they always response the same and I am sure that I did not violate the terms and service.

    I am in your same situation and had your same experience.

    I only want to get my OneDrive files back again. 

    Someone know if my files could transfer from my locked account to a new one?

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  3. Anonymous
    2020-10-17T18:39:01+00:00

    I have been locked out of my account for well over 12 weeks. Im seeing some people with a similar issue as me. I called for weeks just to be told to do something I had already Been doing. I have got two emails from the actual team who handles it and they wont give me any information. Thats crazy that you cant tell me why my account that ive spent countless hours and money on. If someone could reply from the team to help or a customer to see what you did. This is getting me heated i just want my account back.

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  4. Anonymous
    2020-10-15T01:17:50+00:00

    Only nobody has nudes or violatable content to begin with, even though that is possibly what we’re accused of, even though they refuse to tell us why. I don’t think it’s as simple as “employees stealing data” but, since nobody’s allowed to use the same enail to nake a new account, so that the accounts aren’t 100% deleted, I theorize that the files are still there, only available when or if Microsoft puts on their underwear and handles things responsibly. But I don’t think any employees take data and files, in fact, I don’t think it’s employees behind the mass losses of accounts, not if they’re so nonexistent when it comes to customer service and actually helping people.

    I think this forum is now all for naught. Action needs to be taken, and venting and piling our stories here isn’t gathering anyone’s attention. YouTube’s already got millions of people trying to fix it, we need a lot more than the people here to fix Microsoft.

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  5. Anonymous
    2020-10-06T02:24:28+00:00

    Yeah I'm seeking out advice to see if there's any standing room on this.

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