Microsoft Account Locked (Compliance Lock)

Reported
Anonymous
2019-12-24T10:53:59+00:00

Hi,

When logging in to any Microsoft service I receive the message:

Your account has been locked

We’ve detected some activity that violates our Microsoft Services Agreement and have locked your account.

Unlocking your account

To unlock your account, you’ll need some additional assistance. Navigate to "aka.ms/compliancelock" and we’ll get you to the right place.

When I follow the link and fill out the form I received the reply that I violated the Code of Conduct and won't be able to access the services anymore. Any charges to my linked credit card will be stopped.

It does not tell me how I violated the Code of Conduct, nor does it tell me how to reinstate my account, while the form I filled out is called "account reinstatement". It also does not tell me how to retrieve my data.

The form states: "Your account has been suspended for suspicious activity, sending unsolicited emails, or for violating of Microsoft’s Terms of Use agreement, such as hosting photos, video or other content in violation of the Code of Conduct."

I'm pretty sure though I did not send SPAM or hosted/posted/shared inappropriate content. As for suspicious activity, I'm not sure what is included here, but I'm a basic user of the services.

What I would like to know is:

  1. How did I violate the CoC? In my opinion you can't just cut people off without providing a clear argument on what happened. As far as I can tell I did not violate any of the 10 commandments listed in the CoC.
  2. This account has existed for 23 years and never before has it been reviewed for any violation (that I know of). How can you just disable it and tell me I will never be able to use it again? (without providing any reason)
  3. How will I retrieve my data and access my purchased and payed for licenses?
    • Hotmail email conversations (not a priority as I don't use it for email and my last email sent was from March).
    • Onedrive data, including pictures of the early days of my children's lives. (I pay for additional storage)
    • Access to my Azure resources, connected to my MSDN subscription.
    • My (payed) Skype-In phone number I use for my business.
    • My MCP ID and transcript. This is my professional learning transcript but also counts towards my company's Microsoft Parnter Network competencies.
    • My digitally purchased XBOX games and apps (not a priority)

I've called and chatted with support, local and world-wide, for different services, but all are receiving the same answer from the CDOC team, as can be found under ticket number ***removed for privacy***, which I find unacceptable.

It's been 14 days now... Please help!

Regards,

Reinto_123

Outlook | Web | Outlook.com | Account management, security, and privacy

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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222 answers

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  1. Anonymous
    2020-11-24T13:45:01+00:00

    Finally got a response for one of the forms I sent; same old message: “You did a violation of our ToS, f*** you as to what you actually did, your account is permanently closed, have a great day!” And this was after sending 3 forms where it was the 2nd one I filled that was responded to.

    How many times did you have to retry the form until an actual human asked for details?

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  2. Anonymous
    2020-11-23T23:28:52+00:00

    Alex, this is the form that I'm told to fill in every time I try to login to my old account:

    https://www.microsoft.com/en-us/concern/AccountReinstatement

    I don't know if this is actually the same one Unleashed filled in repeatedly, but I really don't know what else he'd be talking about.

    I tried following his advice and filled in the form an additional two times this week, now have three unread forms that I'm just dreading will be the usual "you seriously violated our ToS, and we've locked you out forever! Have a great day!!!" runaround, since I finally am worrying over the fact that, who knows, maybe hackers HAVE gone into my account and started doing violable stuff. If so, I don't think these Microsoft humanoids will ever give me another chance and my account back. And all this is still going on, as the vast majority of this world is snuggling with their Xbox's and praising Microsoft for being the best and how Nintendo is the atrocious overpowered company who hates their fans and consumers. Even though Microsoft is the far worse culprit in that regard, and willing to tear their people apart, as long as it doesn't hurt themselves or their undeserving good reputation with the majority of the world.

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  3. Anonymous
    2020-05-22T21:28:58+00:00

    Listen, everybody,

    They probably know at this point. They're likely very well aware of the problem that people all over the world are exponentially getting this problem. Anyone who has yet to hear from Microsoft about their locked account due to a false violation, good news and bad news. Good news is, you will, I promise that. Bad news is, you'll get the exact result you weren't hoping for: due to your "violation" your account is as good as gone, and you aren't even allowed to make a new one with the same email address.

    I spent 5 years working for every achievement in Minecraft: Bedrock Edition, and at the time this started happening that was about 105 achievements. In addition, I had approximately $200 worth of Marketplace DLC. Since the game is entirely dependent on a Microsoft account, having mine locked forever left me no choice at all but to re-buy the game (the first time I got it was for free, which is now impossible to do today), re-earn my achievements from the ground up, and burned another $100+ to re-get DLC. And unfortunately, I couldn't even go to Mojang (owned by Microsoft) to complain, because 1) it's not exactly their fault this happened exclusively to us and 2) they are just as ignorant, stuffed with karma, and megalomaniac as Microsoft is.

    I'm not sure at all what to believe at this point. A family member theorized that COVID-19 is where this started, as hackers, spammers, and frauds are a lot more common and have likely cast this upon us in some shape or form, but it still doesn't explain how or why Microsoft refuses to make a slight attempt to repair any damage done to THEIR users. Likely, going to them in person, pointing out the worldwide issue, and showing emotion could more than likely make this issue (as well as the world) a better place, but COVID-19 still reigns and makes it impossible to show any powerful senseless cooperation what's going on. So maybe that is the reason behind all this.

    Either way, Microsoft is not convinced to take any single action at all, either to fix the problem or even just for goodness sake just come clean. A game I'm looking forward to playing comes this Tuesday (I could've played the beta 2 months earlier if it wasn't for this atrocity happen) and with a new account, I'm technically ready for it, but am painfully not getting too eager, as Microsoft accounts continue to die like flies.

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  4. Anonymous
    2020-11-25T04:28:24+00:00

    I am having the same problem. Please help!

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  5. Anonymous
    2020-05-22T10:26:58+00:00

    hello, 

    I suffered the same problem on May 1st and still hoping in a solution. 

    I am writing to CDOC everyday and although I am not a lawyer i think taht this way of managing the rights of the skype user could be highliy illegal at leas under one point .. the interruption of the social relations within user that keeps contacts with that service

    below the email i sent this morning to CDOC and to the Microsft CEO... maybe some reaction will follow ....

    I am still writing (8th email to CDOC and many others contacts to support.skype.com) to highlight the urgency that you allow me, as user of the account IPSASQUE, to access to my contacts.

    On May 1st, you have blocked the account providing a generic motivation of  infringement of the rule of conduct and, notwithstanding the several messages I have forwarded where I have communicated that I have just send a photo downloaded from internet (working men on skyscraper resting at lunch time) to wish a good a labour day, you have not allowed me to acccess to the account until now.

    While on one hand you as provider of mailing services have the legal rights to block the account for asserted rule of conduct breach, on the other hand you cannot interfere to the human relations that your system has allowed to create and improved until now.

    With reference to that I want to highlight that this behaviour is a breach to US Constitutional rights.  The first and fourteenth amendments of the United States Constitution restrict the government's ability to control free communication. Extensively if the Government is lacking the rights of restricting the ability of communication, the same rights limit cannot be imposed to a user by a private provider of postal services.

    Justified by the generic first amendment protection to unabridged expression and association, a United States citizen (ie: some of my contacts are US citizens) cannot be unreasonably denied the right to communicate by mail; by telephone ; with legal counsel; with the opposite sex; with others.

    The constitutional rights should begin by surveying the premise that, a person retains all rights except those expressly, or by necessary implication, taken from him ° pursuant to a legitimate state interest as ... "mentally ill" care of the person. (Georgetown Law School - The constitutional rights of free communication)

    Furthermore in Milwaukee Social Democratic Pub. Co. v. Burleson, 255 U.S. 407, 37 1921, ..."The United States may give up the Post Office when it sees fit, but while it carries it on the use of the mails is almost as much a part of free speech as the right to use our tongues . . . ."

    All abovesaid matters considered, I therefore ask that you provide the references of all the contacts (in the way you consider manageable) so I can be able to invite them again to join the conversations and the human relations you have improperly interrupted,

    Looking forward to rerceive your feedback as soon as possible

    Kind regards

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