emails from outlook to bigpond.net.au

Anonymous
2021-11-21T01:10:36+00:00

Emails sent using Outlook & outlook.com account (on HP Laptop, iMac & iPhone) to a family bigpond.net.au address are not getting through for last 3 days. Web-version does not appear to have this problem.

I'm not very tech so struggling with all the articles with similar messages & solutions.

Does anyone have a simple explanation/solution I could follow?

Delivery has failed to these recipients or groups:

"******@bigpond.net.au"
Your message wasn't delivered. Despite repeated attempts to deliver your message, a connection to the remote server couldn't be made.

Contact the recipient by some other means (by phone, for example) and ask them to tell their email admin that it appears that your email system is unable to connecto their email system. Give them the error details shown below. It's likely that the recipient's email admin is the only one who can fix this problem.

For more information and tips to fix this issue see this article: https://go.microsoft.com/fwlink/?LinkId=389361.

Diagnostic information for administrators:

Generating server: TYBPR01MB5533.jpnprd01.prod.outlook.com
Receiving server: TYBPR01MB5533.jpnprd01.prod.outlook.com 

"******@bigpond.net.au"
11/20/2021 1:42:45 AM - Server at TYBPR01MB5533.jpnprd01.prod.outlook.com returned '550 5.4.317 Message expired, cannot connect to remote server(421 4.7.25 Temporarily rejected. Reverse DNS for 40.92.98.107 failed. IB108)'
11/20/2021 1:36:53 AM - Server at bigpond.net.au (203.36.137.234) returned '450 4.4.317 Cannot connect to remote server [Message=421 4.7.25 Temporarily rejected. Reverse DNS for 40.92.98.107 failed. IB108] [LastAttemptedServerName=bigpond.net.au] [LastAttemptedIP=203.36.137.234:25] OS0JPN01FT008.eop-JPN01.prod.protection.outlook.com'

Outlook | Windows | Classic Outlook for Windows | For business

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  1. Anonymous
    2021-12-02T04:32:10+00:00

    HI,
    I came on here today see if I could find a solution to this issue. My (87 year old) mother-in-law sends emails from her Hotmail /Outlook account to her son/ my husband (who has a Bigpond email) and to me (Hotmail/Outlook) at least twice every day , so we know she is alive! For the past 10 days or so (I think since 21 Nov) her emails to the Bigpond address have bounced back, and she has received none from him either, but she can send them to me on Outlook okay and vice versa.
    We were blaming her for user error (she is 87 and does well but does get confused a lot!) so i am sort of glad that it is an Outlook to Bigpoond issue and desperatley hope that Glenn (ore someone) can give us a solution!

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  2. Anonymous
    2021-12-02T04:01:07+00:00

    Thanks so much David. A glimmer of hope. It is absolutely frustrating.

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  3. Anonymous
    2021-12-01T00:14:44+00:00

    Thanks David.

    Hi Glenn. Are "the folks" that you've "asked to look into this issue further" talking to the "Help" section who seem to consider this issue more seriously than the "Community" section?

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  4. Anonymous
    2021-11-30T23:42:07+00:00

    Thanks for letting us know

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  5. Anonymous
    2021-11-30T23:17:30+00:00

    Hi Glenn. I hope you are taking into account the problems being experienced by many other people other than just Kate. Your few, short posts do not include any indication that the posts from anyone else have even been received, much less being acted on. Come on, this is not a good look for Microsoft and its willingness to interact with (increasingly) irate customers.

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