Account Locked through Violation of Microsoft terms

Anonymous
2020-03-03T08:59:37+00:00

Hello

My accounts have all been blocked  through a violation of Microsoft terms.  This has been applied to skype, xbox, one drive, email and so on.

I have no idea how i have violated terms.  What I do know is that my samsung phone, said I must transfer my back ups to one drive as they were discontinuing their service.  I did transfer the back up and then the violation was reported to me by Microsoft.  I cannot find anyone to discuss this with.

I have filed using the below advice that continues to show whenever I try to login, as per this message.

The message I receive on my account is:

Your account has been locked

We’ve detected some activity that violates our Microsoft Services Agreement and have locked your account.

Unlocking your account

To unlock your account, you’ll need some additional assistance. Navigate to "aka.ms/compliancelock" and we’ll get you to the right place.

I have a reference number, but no way of following up.  can anyone advise?

Outlook | Web | Outlook.com | Account management, security, and privacy

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2021-05-31T14:47:33+00:00

    Happened to me on 9th April 2021 - compliance locked & still locked out. I have submitted the compliance locked form multiple times & password reset form too

    I have had the account 17 years & have bought >2500 digital games and thousands of items of DLC ( I am afraid to think about how much I have spent but reckon ~£50000)

    I have only used my account for XBox & as a spare email account; I have not used Onedrive as backed up locally on a NAS

    I have sent a letter to Microsoft UK & had nothing back, joined reddit & their MS support thread - I actually got a reply & was told my case is still open & under review by escalation team, at least an actual human replied with a clear answer, but I am not hopeful

    The UK chat is utterly useless - scripted & full of meaningless platitudes that are just plain insulting & obviously "to get you onside"; and as for speaking to someone it is just impossible - the only option I could get to work was to query an unidentified charge, but they have limited scope for "helping"

    I am so down about losing access to 15 years of games saves and so many games (XBox 360 & XB1) that are now delisted and irreplaceable - as a games collector this has devastated me

    The only areas where I can possibly see an issue is:

    querying why a refund was turned down & seeking clarification what their criteria was (account was locked a few hours after sending this email)

    or

    buying games from multiple regions (I know this is frowned upon, but tolerated by MS)

    If it is the former, locking my account is completely ridiculous as I had accepted the refund was not going to happen but sought clarification for the future. If it was that latter then why pick on me when this is a method used by many for buying games without issue.

    Why they cannot tell you what you have done is crazy & surely must be in violation of some law; if you look at the XBox Enforcement page even they say that Enforcement cases will tell you what you have done wrong so that you can learn from your mistakes

    I have sent an email to BBC's Watchdog but didnt get any reply from them beyond their usual acknowledgement

    Like one of the earlier replies its not about the money - I just want my games & game saves back

    Has anyone tried the GDPR route & got any advice?

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  2. Anonymous
    2021-05-28T18:09:23+00:00

    What did you do or was it just waiting? This happened to my little brother and I'm trying to help him.

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  3. Anonymous
    2021-05-13T20:06:54+00:00

    Ok so I admit I violated Microsoft services or whatever but I spent over a thousand dollars on the account and they should give me a refund, It's truly wrong Microsoft said they could not unlock it I would like to legally do something about this Microsoft please reply.

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  4. Anonymous
    2021-04-23T10:27:03+00:00

    I want both.  I want to punish MS for being dicks and hopefully stop them doing it to others.  Sometimes money is the only language companies understand

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  5. Anonymous
    2021-04-23T10:19:57+00:00

    The thing is I don’t want money or compensation, I just want my account unlocked and to try and find a way to prevent this ever happening to anybody else in future.

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