Error code 80090016 Trusted Platform Module has malfunctioned.

Anonymous
2020-03-03T17:45:17+00:00

When I try to add a new Office 365 email to my outlook I get the error below.   I think it's because of my "Work or school account" which I want to remove. I'm not sure how my email was signed up for this second account. I set up this computer for home use only, I won't be using any of the Microsoft Azure features. 

My question is, what will happen when I remove my “work account” and leave my Microsoft account?  Everything is backed up on Onedrive, I just don’t know what to expect because when I went to remove it, it warned me about losing data and settings.

Any help would be appreciated. Thank you!

Outlook | Windows | Classic Outlook for Windows | For home

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  1. Anonymous
    2021-10-14T10:27:54+00:00

    Well, all the above fixes didn't work for me, but what worked for me is creating totally different account on the PC.

    I discovered that the Account Name, and Log-in Name where two different things. This led for having Users Folder having a different name, and log-in account different.

    Just created different account with same log-in/account name, and Users' folder, and that resolved everything.

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  2. Anonymous
    2021-09-27T16:26:30+00:00

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  3. Anonymous
    2021-08-21T08:37:17+00:00

    not work mirosoft teams

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  4. Anonymous
    2021-08-05T19:11:22+00:00

    Hello to the community,

    Great information and feedback from all. I was working with Microsoft for over a month on this and no matter which solution/option I tested, I always received the TPM 80090016 error. It is unfortunate to say that the only option that worked for me was to manually have the user sign out from Teams and Outlook, and disconnect the M365 account from Settings > Accounts > Access work or school. After this has been performed I migrated the computer to the new domain successfully and without any TPM errors when the user have to manually sign in only to Teams and Outlook.

    I believe this is a possible dependency of the M365 account in the Windows 10 OS since no matter what is done I always encountered the TPM 80090016 error. On the manual process mentioned I did not encountered the error after each migration test.

    It is sad that the Microsoft development team cannot provide a straightforward solution to this issue that many customer experience.

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  5. Anonymous
    2021-08-02T00:39:51+00:00

    I had the same exact issue I solved it by following this article How to Fix Your Computer's Trusted Platform Module has Malfunctioned Error. This article contain 4 recommended solutions anyone of them will help you get rid of this error.

    Hope this helps

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