Error code 80090016 Trusted Platform Module has malfunctioned.

I managed to fix the problem via signing in with the same work organization's credentials in the Settings > Accounts > Access work or school. BTW I have no idea what caused the issue

I was facing the same issue and what I have done is just went to the location "C:\users$dir\AppData\Local\Packages\Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy"

and DELETE all files which we can delete . ( in my case I was not able to delete folder named ''AC'' and other things I deleted .)

and after deleting files when you login in back to any one ms office app (say outlook)  you will get access to all ms office apps without any issue .

magic is : when you login with new account all the deleted files will be renewed and you don't have to worry regarding deleted files from the above folder any longer , all files will be recreated with fixing the bug .

I have a system which uses TPM + Bitlocker, with AMD Ryzen - with this as the TPM. I recently updated the BIOS, and after that, re-enabled TPM in the BIOS, and from then onwards, was prompted for my bitlocker recovery key on every boot after that.

To fix this, I cleared the TPM by:

• Launch tpm.msc as an admin.
• Right-click on TPM Management in left frame.
• Select Clear TPM.
• Shutdown + Power on the machine (Restart didn't trigger Bitlocker)
• Enter the Bitlocker recovery when prompted.

After this, Bitlocker didn't bother me anymore, but Outlook did, with the errors mentioned in this post.

I fixed this by:

• Run powershell as administrator (with the affected user)
• Running 'dsregcmd /status' will likely show "deviceauthstatus : failed. error:8007013d"
• Run 'dsregcmd /debug /leave', reboot, and then open Outlook, you'll get a login prompt, and things should be good from there.

Hopefully this helps someone.

Hello everyone,

The issue has been raised internally to the team that's in charge of TPM.

You can try to follow the below steps that might help to mitigate the issue until we receive a fix:

1. Repair Office application.
2. Uninstall Trusted Platform Module from Device Manager > Security Software > Trusted Platform Module > uninstall
3. Try:

a. Open Settings > Accounts > Access work or school

b. Click on the Organizational account you added previously

c. Click on "Disconnect"

4. Reset Office state: https://docs.microsoft.com/en-us/office/troubleshoot/activation/reset-office-365-proplus-activation-state
5. Try manual recovery / Re-adding the machine to domain:

https://docs.microsoft.com/en-us/office365/troubleshoot/authentication/connection-issue-when-sign-in-office-2016

6. Test with a new windows profile
7. Add this registry key and see if it helps:

HKLM\SOFTWARE\Policies\Microsoft\Windows\WorkplaceJoin, "BlockAADWorkplaceJoin"= dword:00000001

8. Open CMD as an admin & ran the command - DISM /Online /Cleanup-Image /RestoreHealth. Reboot
9. Reimage PC

Also check the following articles:

Symptom 2: https://docs.microsoft.com/en-us/office365/troubleshoot/authentication/connection-issue-when-sign-in-office-2016

For non-persistent VDI's & WVD: https://docs.microsoft.com/en-us/azure/active-directory/devices/howto-device-identity-virtual-desktop-infrastructure

Hope this helps!

Hello Eric,

We haven't heard back from you, if you have any update, welcome back and share with us.

Best Regards,

Anna