Error code 80090016 Trusted Platform Module has malfunctioned.

Anonymous
2020-03-03T17:45:17+00:00

When I try to add a new Office 365 email to my outlook I get the error below.   I think it's because of my "Work or school account" which I want to remove. I'm not sure how my email was signed up for this second account. I set up this computer for home use only, I won't be using any of the Microsoft Azure features. 

My question is, what will happen when I remove my “work account” and leave my Microsoft account?  Everything is backed up on Onedrive, I just don’t know what to expect because when I went to remove it, it warned me about losing data and settings.

Any help would be appreciated. Thank you!

Outlook | Windows | Classic Outlook for Windows | For home

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  1. Anonymous
    2020-10-02T17:24:39+00:00

    Create these registry entries and it should resolve your issue.

    [HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\Identity "DisableADALatopWAMOverride"=dword:00000001

    [HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\Identity "DisableAADWAM"=dword:00000001

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  2. Anonymous
    2020-10-02T17:22:13+00:00

    We are having this same issue. This is what fixed it for us. Create the following registry entries.

    [HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\Identity "DisableADALatopWAMOverride"=dword:00000001

    [HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\Identity "DisableAADWAM"=dword:00000001

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  3. Anonymous
    2020-05-18T01:09:52+00:00

    I had the same 80090016 etc. issue.  I followed the solution below. Deleting the Contents of Ngc Folder didn't do it.  I wasn't able to rename the "C:\users$dir\AppData\Local\Packages\Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy" folder, but I deleted everything in it that I had permission to.  Then I was able to sign in and add my account to the desktop version. I was also able to activate my Office 365 ProPlus after this too.

    https://social.technet.microsoft.com/Forums/en-US/a3cb96e0-2216-4e65-805f-9d1e7594890c/outlook-365-trusted-platform-module-error-code-80090016?forum=outlook

    This did not work for me.

    In fact it completely borked the AAD package which didn't get reinstalled - i highly advise against doing this or deleting the NGC.

    For me the only solution was to delete the entire profile and removed the account from the local machine and recreate it

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  4. Anonymous
    2020-09-25T11:06:04+00:00

    Open Regedit.MSC with administrator account and navigate to :

    HKEY_LOCAL_MACHINE\Software\Microsoft\Cryptography\Protect\Providers\df9d8cd0-1501-11d1-8c7a-00c04fc297eb

    Afterwards create DWORD (32-bit) Value Key

    Rename it with : ProtectionPolicy  and set value to 1

    Afterwards try to open affected 365 App it should force it log in page and enroll again. 

    At this stage Outlook,OneDriveshould work as expected.

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  5. Anonymous
    2020-03-04T00:23:01+00:00

    Hello Eric,

    Thank you for your description and screenshot.

    Here’s mine:

     

    I added one free Microsoft personal account to Mail app, and then add 3 Exchange accounts to Outlook desktop app. Therefore, from your screenshot, I think that the above one is the account you added to Mail app, the bottom 2 are that you added to Outlook app. Please feel free to correct me if I misunderstood anything.

    If you want to remove an account, it’s highly recommended to remove it directly from the app it was original added. You can open Outlook, and temporarily remove the account and test it.

    From the error literally, it’s related to Windows OS Trusted Platform Module, you can check whether TMP works correctly via clear TPM (please note that it will reset security processor to back to default settings): https://support.microsoft.com/en-us/help/4096339/windows-10-device-protection-in-windows-defender-security-center#clearTPM. You may then also try to turn TPM off via: Press Windows Key + R to open the Run window -> type tpm.msc in the box and press Enter -> Click the Action panel, select Turn TPM Off (if there's this option) -> after done, restart Windows to test issue again. You can later turn it on.

    Besides, for Outlook, you can use Office 365 SaRA tool to fix the issue: About the Microsoft Support and Recovery Assistant.

     

    If the option (I need help setting up my Office 365 email in Outlook) doesn’t work, try to perform inspection by following this article: How to scan Outlook by using the Microsoft Support and Recovery Assistant.

    If there’s any update, welcome back and share with us.

    Best Regards,

    Anna

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