Error code 80090016 Trusted Platform Module has malfunctioned.

Anonymous
2020-03-03T17:45:17+00:00

When I try to add a new Office 365 email to my outlook I get the error below.   I think it's because of my "Work or school account" which I want to remove. I'm not sure how my email was signed up for this second account. I set up this computer for home use only, I won't be using any of the Microsoft Azure features. 

My question is, what will happen when I remove my “work account” and leave my Microsoft account?  Everything is backed up on Onedrive, I just don’t know what to expect because when I went to remove it, it warned me about losing data and settings.

Any help would be appreciated. Thank you!

Outlook | Windows | Classic Outlook for Windows | For home

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  1. Anonymous
    2020-12-17T07:59:44+00:00

    Hi, spoke with Microsoft yesterday. They say this happens when both, work/school and private microsoft accounts are being used with the same email address (login address). I said this has to do with recent MS updates as I have been using both accounts since the beginning of this year with no problem. No response to that. Potential solution: change login name (email address) to your private office account. Done that but does not work so far. Maybe propagation is required on MS side.

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  2. Anonymous
    2020-12-17T07:48:37+00:00

    Hello Steve Hanley,

    If convenient, I consider you could try to check account in Access work or school in Windows settings, disconnect your account from there. Then try to add account in Outlook, when below page prompts, select “No, sign in this app only” to test if this way works:

     

    Best Regards,

    Anna

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  3. Anonymous
    2020-12-15T10:38:25+00:00

    Hi

    I had the same issue, where a laptop failed to boot and asked for bitlocker key. When entered bitlocker key, i have started having same error messages. 

    Followed instructions above, cleared tpm, restarted device and it went through initial azure device setup. Did first sign in and voilaaa! All worked just fine.

    Thanks

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  4. Anonymous
    2020-12-05T00:51:14+00:00

    THIS WORKED FOR ME WOW!

    Thankyou SIR.

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  5. Anonymous
    2020-11-29T22:21:22+00:00

    Hi Mike - thanks in advance for your help - I am frustrated beyond words and have read seemingly 1000s of approaches.  I am ready to try your solution sets above.  That stated, I am a novice as it pertains to admin, setting up/deleting accounts, etc.  And, accordingly, terrified that I will mess up, destroy the machine, erase my work email, etc.  Would it be possible for you to provide a comprehensive step-by-step, including images?  I am most confused by the "Clear the TPM" step as that seems to be very complicated and beyond my acumen.  Thanks!

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