Microsoft support sucks

I concur. I build my own PC's and upgrade parts ALOT. After so many upgrades I have to contact Microsoft because I cant activate my Windows. They are so F'ing worried I am going to cheat them. Jack-asses to be sure. And yet I overpay for their beta garbage. That they quit supporting and force me to buy another beta.

I think your lament is an all-too-common one for many folks.

It's like I always say to my clients.... Let your voice be heard via your checkbook.

I am no longer buying Windows based products even though I prefer pc over mac. However, that being said, good customer support/service trumps everything else which is why Apple is going to be getting my business from now on. Microsoft is a licensing company that publishes software (and not the other way around). Yet many of their products and services are purchased directly by consumers from Microsoft and still they fail to honor their commitment to these customers as well. I get it. I feel your pain. But as I said, let our voice be heard via your checkbook. I'm migrating all my systems over to MAC. I realize this may not be possible for many but that's going to be my ultimate solution.

Best of luck.

I agree!

I've tried to access the familys settings and it just doesn't work the help is useless

Sorry to hear of your troubles - but am not surprised. Sounds like there are other things going on with the PC. A good local tech might be able to help (I repair pc's for a living). Regardless, MS should be supporting you. Have you tried to reach out to support for the the MS store? I am not sure how one would go about doing so but I do believe they have support just for the store - but I'm not certain of this.

At the very least you can request a refund for anything you purchased. If they won't grant it then take it up with your credit card company - assuming you used one to make the purchase.

Problem with MS is that they are a licensing company that publishes software for other manufacturers to us on their systems (with MS Surface products being the one and only exception to this - to my knowledge) . That puts the onus on the manufacturers for support - at least in theory. Nevertheless, once that warranty is over - it'd be nice if MS would step and do the right thing by offering support just for the O/S. But none of that is true in your case because you purchased an app from their store. Seems to me either the publisher of the app itself or MS should be willing and able to step in and lend some support. You're right - nowadays it's all about the money grab. Grab it and go - seems to be the new business model in America.

Apple, on the other hand, is the publisher of the O/S AND the manufacturer of the system onto which that O/S is installed. A one stop shopping experience, if you will. That makes all the difference. Even during the pandemic I had no problem reaching apple support. And never - NEVER - have I ever heard an Apple rep first determine whether or not the machine was still under warranty until they would/could talk to me. Yes, if it's a hardware issue and it is out of warranty then any repairs are at the cost of the consumer. But that's been a rare event in my experience. And regardless, there's always someone to TALK to that will usually guide you in the right direction, warranty issues notwithstanding.

Good luck to you my friend. Wish I could've been of more assistance.

Come here to add my 2 cents. Bought Minecraft windows edition a year ago when I bought my vr headset and it still hasn't managed to install due to the terribly optimized microsoft store. And now on top of that I can't use the game pass I just bought because my pc keeps crashing during the windows update. The support is shocking. Yet I come on here and I'm having more products pushed my way. It's all about bloody money and then you're on your own