MAC Outlook can't change display name imap in new version

Really Microsoft? I've been staring at this same issue for well over a year and still no fix for it? I'm trying to like you Microsoft but you're making it really difficult for me to stay in this relationship. No matter what I try, I cannot find any reliable fix to simply change the outgoing name on my emails and there is no where intuitively obvious that I can see to fix it. Deleting and recreating the account doesn't work. But then again, should I really have to go through all that headache to fix something that should work in the first place and that I'm paying for? Get with the program Microsoft.

Outlook is honestly straight trash. We have the same issue and tons of other issues. Unbelievable that Microsoft could put out such a garbage product.

I finally came up with a solution to this by removing the IMAP account, and adding it back by turning off the "Sync with Microsoft Cloud" switch, above the various mail protocols, before I clicked IMAP. In that state, I had difficulty getting it to accept the account (I was connecting to a hosted Exchange server via IMAP, since New Outlook doesn't yet support non-365 Exchange), but was finally able to get it to go by choosing "Use SSL" for incoming server and "StartTLS" for the outgoing server. Once the IMAP account was added without Microsoft Sync, I was able to go to Tools > Accounts, and set the full name.

(Of course, switching back to non-New Outlook works too.)

I just want to add to the thread.

I have had exactly the same problem. I tried trashing profiles. I tried pulling Outlook all the way out (using AppCleaner) and reinstalling.

The issue seems to be that it is pulling my name from my IMAP server (the university I work for), which is just returning my login name. I can't be emailing people and having it coming from my login name. In fact, even if my employer filled in that field somewhere, it would be in Japanese, and no one I mail with would be able to read it (I already have this problem in Teams).

We need to be able to edit our names, for crying out loud.

I have switched back to the old Outlook until this is fixed. Like others, moving back doesn't even work right. I lose things.

This is a huge mess and needs to be fixed.

I have the same issue. I have tried to change the profile, I have made another profile but the result is same. Also, when I switch to new outlook, not all my accounts are switching. For example if I add a new account when I am in new outlook, and when I switch back, the new account that I have already added is not visible on the old outlook.

My main concern is Account full name (sender's name) cannot be edited in new outlook. But today I remark that this full name was changed as account description. This change was not made by me. Something is weird and frustrating. It is impossible to edit the account settings.

Please Help