MAC Outlook can't change display name imap in new version

Anonymous
2021-05-25T19:38:24+00:00

When I switch to the new version of Outlook on my Imac, my name from my imap account will be changed to my e-mail address.

How can i resolve this?

Thanks!

Outlook | MacOS | Legacy Outlook for Mac | For business

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  1. Anonymous
    2021-08-25T04:57:48+00:00

    Already submitted a feedback on Outlook Help menu, but there's still no response from them yet.

    I hope Microsoft can push a new update to rectify this issue.

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  2. Anonymous
    2021-08-14T01:46:49+00:00

    This is an absolute nightmare. Please please update this feature! It's a very basic feature to want to change a display name so please make this a priority for the next update!

    Many thanks

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  3. Anonymous
    2021-10-09T02:40:20+00:00

    Hi,

    I am using Outlook for Mac 16.54 version and IMAP settings.

    I have used the old Outlook view and was able to modify the full name information, but when I chose the new Outlook view the full name cannot be modified. In my opinion this is an Outlook problem.

    Regards,

    Jose

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  4. Anonymous
    2024-04-10T10:38:12+00:00

    I solved it, at least for an IMAP account:

    When the account is added with the option to sync via the Microsoft cloud, the option to change the name is grayed out. However, when the account is added to "sync directly with IMAP," the name is changeable.

    So delete the account and try adding it with the "direct sync" option.

    Best

    Dominik

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  5. Anonymous
    2022-06-15T21:30:13+00:00

    The fact that users cannot change their display name within Outlook is, quite frankly, inexcusable in the year 2022. We were able to do this with various email platforms in the 1990s. And platforms such as Gmail allow us to do this right now. So, why not Outlook?

    We should be able to edit the First and Last names simply by going to Preferences, clicking the email account, and typing in the First and Last name that we need. That functionality is nonexistent in both Outlook mobile AND desktop for Mac (both Office 365).

    Please note that this is especially a problem for professional-businesses-domain IMAP accounts that end up having their email address appear as the display name, when it should be the sender's name that appears. That is, the sender's First and Last name do not import into Outlook when you add the account to Outlook; instead, the email address appears where the First and Last name should appear. I have used all of the workarounds that I know of in order to try and replace the email address with a First and Last name, but nothing works.

    The only thing that will solve this problem is if Microsoft updates both the desktop and iOS versions of Outlook so that the First and Last names are EDITABLE.

    Please Microsoft... are you listening?

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    5 people found this answer helpful.
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