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I’ve been using iOS Outlook for a while on an iPad Pro. Apart from its quirky style, which is a bit of a steep learning curve, even coming from over a decade of using Outlook for Windows, it has a major keyboard bug. It closes the on-screen keyboard (whilst typing!) and even an “attached” physical keyboard is deactivated during typing.
This manifests itself thus: you can type two or three words, then the keyboard on the screen disappears. So you reload it, type a bit more, and it closes again.
It does exactly the same thing for at attached physical keyboard.
If I switch to the iOS Mail app (native Apple), I have no keyboard issues, either on screen or physical. The same is true for all other apps on the device.
This strongly supports the fact that the iOS Outlook app has a keyboard bug. I’ve reported this to my IT department, who say nobody else says it does this. I have seen online similar iOS keyboard issues with Microsoft apps in the recent past, so I suspect this is a known bug.
Solution is not to use iOS Outlook for typing. :-)
Anybody know a ‘fix’ for the app please? I’ve reinstalled it, to no benefit.
Using Outlook for iOS for personal email and calendar management
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
My ‘refresh background’ option is locked to yes.
Resetting the account seems to be working for now, but based on what I’ve read here, I’m not hopeful it’s a permanent fix.
I would like to see this months old issue get resolved ASAP.
Do we have a definitive fix for this yet?
How can it be raised in April and still no official Microsoft response.
Workaround for me so far has been to save the draft, quit the Outlook app in iOS and then restart it. That gets me typing until the issue happens again (which could be within minutes or days).
Same problem.
I have the problem on my iphone also. Only with outlook. Never seen this behavior in any ither app. I see surprise and dismay that a bug is still being complained about months after the initial complaint, I decided to become a mac owner over 20 years ago, i see microsoft still hasnt changed. This is the same kind of thing that forced me to go to Apple in the first place.