Hotmail account repeatedly locked

Anonymous
2022-01-11T17:28:52+00:00

* Locked

On Sat Jan 8, 2022, my outlook/hotmail account was temporarily locked due to "unusual activity". I requested a verification code, and my account was unlocked. I changed my password. I logged in OK the next day. I can receive emails, but as soon as I send an email, my account is locked again. What can I do?

Outlook | Windows | Classic Outlook for Windows | For business

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2022-01-24T16:05:45+00:00

Hello JerryJackson7 & All Community Members!

The fix for the ongoing issue has been deployed already. Please reset your account password and click the link I have provided below to verify the account.

Click here: Check your Microsoft account reputation

We look forward to your response on the results. If you have other clarifications about this matter, you can get back to us by replying to this post. Sincerely,Juhn Jac,Consumer M365 Forum Moderator

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  1. Anonymous
    2022-01-22T18:04:09+00:00

    I know, you ‘re right my friend.

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  2. Anonymous
    2022-01-22T17:52:44+00:00

    With the blocking, I cannot enter in the account to delete emails from the sent folder, or any other action.

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  3. Anonymous
    2022-01-20T20:56:51+00:00

    Many thanks for the info on how to forward emails. I have been locked out of my outlook account for about 2 weeks and got absolutely no help from the chat lines.

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  4. Anonymous
    2022-01-20T02:13:24+00:00

    I have been having the same issue also since last week.

    I cannot understand what is triggering the 'lock'. I am able to unlock the account using different cell phone no.s.

    I have deleted many messages in the 'Sent' folder; hoping that this solves the account locking problem.

    Questions:

    1. Once the cell phone no. has been used several times (twice, I think), it cannot be used again to unlock the account.

    Message - 'Usage limit exceeded. Try again tomorrow'

    A different cell phone no. will have to be used, but I am running out of cell ph. no.s to use to unlock the account.

    WHAT IS THE TIME LIMIT TO REUSE OR RESET THE SAME CELL PH. NO. TO UNLOCK THE ACCOUNT ? It has been almost 48 hrs., and I cannot use a previously used cell ph. no.

    1. WHY CANT AN EMAIL ADDRESS BE USED TO UNLOCK THE ACCOUNT ? I have two-step authentication for my account, for supposedly more security, but still cannot escape the 'locked' email account.
    2. THE 'LOCKING' messes up mail synced to my Ipad, as the device cannot confirm the password.

    COULD A MICROSOFT OUTLOOK MODERATOR RESPOND TO THESE QUESTIONS/CONCERNS AND PROVIDE AN UPDATE ? ATLEAST ACKNOWLEDGE THE PROBLEM ! IS THERE A BUG FIX ?

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