Outlook Android app cannot login IMAP email server.

Anonymous
2020-03-05T22:54:18+00:00

This suddenly started yesterday 3/4/2020.

I have 3 email accounts on my android Outlook app. Outlook.com, Google, my ISP's. The problem only happens with my ISP (comcast.net, IMAP).

Till yesterday night, I can send/retrieve emails from the same server without an issue with Outlook app.

First I noticed Outlook requested to re-enter email password. But it failed. So I deleted account, then added. Failed. I even removed Outlook app and re-installed it. Failed. Google and Outlook account are just fine.

I didn't change anything from my side. I can access Comcast email from Web/Windows 10 mail and even from the same phone using Samsung standard email app.

What was changed and how to solve it? I can use Samsung standard email app but I like Outlook.

Outlook | Outlook for mobile | Outlook for Android | For business

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  1. Anonymous
    2020-10-28T12:03:19+00:00

    Latest vesion 4.2041.3 (October 27) seems to work for me.

    You have to reset the app data (or reinstall the application) and setup everything again. I added both port numbers 993 and 587. New email push notifications works, sending emails works. Closing and starting the app again works as well. Fingers crossed.

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  2. Anonymous
    2020-10-27T19:41:38+00:00

    I have the exact issue.

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  3. Anonymous
    2020-10-27T10:20:48+00:00

    My problem is the dreaded "no content" issue that happens after seeing the "retrieving messages and calendar" message.  I have had this issue for about 2 weeks now and have gotten very adept at the following which has always worked:

    * Delete affected IMAP account within Outlook for Android.

    * Force stop Outlook for Android.

    * Start Outlook for Android.

    * Add IMAP account again.

    • For IMAP server DO NOT ADD A PORT.
    • For SMTP server ADD A PORT (server.domain.com:port).

    Early today I downloaded and installed 4.2041.3.  I have not had the issue yet, but sometimes it goes a day or two before the no content/retrieving messages and calendar issue.

    I will report back if it happens again, or if I am able to go a few days without the issue happening again.

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  4. Anonymous
    2020-10-27T08:52:19+00:00

    IMAP stop working today after I restarted my phone! totally unreliable app! 

    Had to remove and re-add the account for it to work! Hope I don't have to do that every time I restart my phone

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  5. Anonymous
    2020-10-27T04:53:49+00:00

    Clear cache in Play Store and Play Store Services apps and then try.

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