Outlook Android app cannot login IMAP email server.

Anonymous
2020-03-05T22:54:18+00:00

This suddenly started yesterday 3/4/2020.

I have 3 email accounts on my android Outlook app. Outlook.com, Google, my ISP's. The problem only happens with my ISP (comcast.net, IMAP).

Till yesterday night, I can send/retrieve emails from the same server without an issue with Outlook app.

First I noticed Outlook requested to re-enter email password. But it failed. So I deleted account, then added. Failed. I even removed Outlook app and re-installed it. Failed. Google and Outlook account are just fine.

I didn't change anything from my side. I can access Comcast email from Web/Windows 10 mail and even from the same phone using Samsung standard email app.

What was changed and how to solve it? I can use Samsung standard email app but I like Outlook.

Outlook | Outlook for mobile | Outlook for Android | For business

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  1. Anonymous
    2020-11-15T06:59:34+00:00

    One question:

    Support wrote:

    "Issue you reported is isolated meaning that we do not have any similar reports at this moment. ... 

    This is not something that can be prioritized at this moment since it does not have any impact on app functionality."

    And when I pointed the support to this thread for getting more reports on the IMAP issue, I got this answer:

    "That is a Microsoft forum that is not related to this support channel"

    If Microsoft is obviously not interested in the information on the disfunctionality of Outlook for Android in this forum, why do we keep on reporting here, what is not working?

    We cannot solve this issue anyway.

    To me that seems to be wasted effort ...

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  2. Anonymous
    2020-11-12T12:07:53+00:00

    Further to my post of this morning. 6 hrs into the day outlook is still functioning. I have shut it down and restarted several times.  As default email account I have my personal outlook.com setup. Using my mweb account as default slowed sending mail out. Microsoft on PC consistently report that the mweb certificate is out dated.  In addition to the two accounts mentioned I have my own Gmail account (set up this morning) plus a client's email allocated to me running through the client's domain.

    All four accounts are working at the moment. 🤞��🤞��🤞��

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  3. Anonymous
    2020-11-10T06:05:32+00:00

    Last release solved the problem. I can access all my accounts again, specially IMAP.

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  4. Anonymous
    2020-11-10T04:32:47+00:00

    When Microsoft took over SwiftKey, they decided to remove the purchased themes that users bought. The coordinator of the SwiftKey Insiders group organised a petition to MS. SwiftKey users got all the personal themes back. It was widely publicised(circa 2014 or 15). Perhaps something similar could exert pressure?

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  5. Anonymous
    2020-11-09T17:02:42+00:00

    Honestly just use another app for imap, bluemail or spark. Been trying spark for two days now seems good and lots of settings. Every other app I tried works better than the outlook app for imap. Support still ask silly questions after weeks of conversation....

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