Outlook for Android not syncing new emails

Anonymous
2019-04-09T12:30:46+00:00

Outlook for Android has stopped loading new messages in my Inbox.  I suspect the behavior ties to a recent update. I'm set to have updates for Outlook automatically update and in Play Store states the last update was 3 days ago. I've been aware of the issue for the last 2 days. 

Characteristics

  • Outlook new email icon displays on top bar
  • Notification shade displays the email title and message preview
  • Navigating to message from the notification shade, Outlook states "Couldn't Open Message"
  • Navigating to Outlook app directly and pull down to refresh >> Nothing new loads
    • No error message provided

Reset Attempts

  • Force Stopped app and reloads > no change
  • System restart from UI, load app > no change
  • Hard restart of the device, load app >> Inbox refreshes!
    • Hard restart = Volume down & Power button for 5-8 seconds until reboot initiated
    • Email is received for a short while and then fails to sync again

Environment

  • Samsung Galaxy Note 8
    • SM-N950W
  • Android 9 (Pie) w/One UI
    • Ver. N950WVLU5DSC1
  • Other MS apps loaded
    • Teams (not connecting either recently)
    • Word
    • Excel
    • PowerPoint

Any help or insight anyone could offer would be greatly appreciated. 

Thanks

Jay

Outlook | Outlook for mobile | Outlook for Android | For home

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Anonymous
2019-04-09T14:14:27+00:00

Hi  Jay,

Thanks for your posting here, firstly, please sign in your account in your mailbox web page and check if this account can receive the emails successfully, if yes, please open Outlook app, go to Settings > Tap the account that is not syncing > Tap Reset Account. Check to see if your account is syncing. If it still doesn't work, may I confirm that if your account is IMAP or Exchange account? if yes, please delete and re-add your email account.

If issue persists, please go to Open the Menu > tap the ? > Contact Support. For your reference: Get in-app help for Outlook for iOS and Android which is dedicated to handling Outlook for Android related issues, you'll receive a notification once the support team get back to you, you can easily communicate with them there. Your time and understanding will be appreciate.

Regards,

Bryan

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  1. Anonymous
    2019-10-07T22:07:18+00:00

    Bryan -

    There is no ACCOUNT to tap because the OUtlook account is the native account. You cannot add the account to itself.

    The Outlook app seems to only sync once a day - which is useless. The PC based Exchange 365 (paid) is a little better, but not much.

    I do not want to run my life on a thin client by logging into MS every hour. I paid for and want it on my phone and PC to sync whenever new email arrives but certainly not less than every 15 minutes!

    Can you give more details?  Outlook cloud mail should be IMAP.  What you are describing sounds like POP3.

    For example I use gmail for personal email and it's IMAP so my emails are pretty much instantaneously just like office365/exchange.

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  2. Anonymous
    2019-10-07T20:16:41+00:00

    Bryan -

    There is no ACCOUNT to tap because the OUtlook account is the native account. You cannot add the account to itself.

    The Outlook app seems to only sync once a day - which is useless. The PC based Exchange 365 (paid) is a little better, but not much.

    I do not want to run my life on a thin client by logging into MS every hour. I paid for and want it on my phone and PC to sync whenever new email arrives but certainly not less than every 15 minutes!

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  3. Anonymous
    2019-09-26T18:26:32+00:00

    My outlook emails keep losing the body of the email I get who its from but not the content unless I reboot then it comes back.

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  4. Anonymous
    2019-09-17T11:54:14+00:00

    I had this problem for months now, ever since my phone was formatted. So I am guessing it had something to do with the Android version.

    Tried everything - force stop-start, reset, clear cache, clear data, uninstall, restarting the phone. Restarting the phone was the only option that worked, but the problem re-appeared after a few days. Obviously not a good solution.

    And then I read some of the posts on this thread. Turned out that the sync was not happening on my home wi-fi. So I disabled it for a minute, allowed the mobile data to be active,and lo and behold - the mails synced! 

    I now have a simple solution, but this is essentially a bug with the Android app. Microsoft would do well to to fix this asap.

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